[Noir]

ugh
ffs does every vzw help topic have to become oh you wouldn't have to deal with this if you were with sprint?
The OP asked for help. If the only thing you're gonna say is well if you were with sprint, don't say it. If you don't have nothing to contribute to helping the OP, don't respond.
Gah this is ridiculous every single time??? I mean come on! This isn't an elementary school for sprint v. verizon. Users come needing help, not asking to switch, not asking what this company does over the other.
Leave the politics out for goodness sakes [/rant]

back on topic
did any of the suggestions I gave you work? If not I would call vzw wireless to see if there isn't an issue with your line