Think My Q is defective

[Big D5]

Yesterday after about 4 hrs of use my Q died battery was reading 1/4 life but the Q wouldn't come on. All it would do is, when I press the power on and the Sprint splash screen comes on for around 20 seconds than it turns off, after about 2 seconds it comes on again sprint splash appears 20 seconds off again, this happens 3 times than the Q turns off completely. All I had with me was the usb sync charge cable so I pledged it in to my laptop, after about 20 minutes and after removing the battery for about 60 seconds the Q came back on. I went in to a Sprint store and was told that I need to call CS to get anything done because the phone is too new and it is only available from the CS line. I called CS and got a return kit on the way. I went to a best buy and got a extended battery to see if the battery was the problem. No change. After a full charge on both batterys the symptoms have changed a little but same results, I go to The Mobile Stream Center for example, start playback on a station and after about 15 minutes the Q turns its self off and start the screen cycle again the only way to fix it is to remove the battery for about 1 minute.
Anyone got any ideas or is this Q defective?

[budney]

Sorry to hear about your Q problems

It my be a heat issue, but even if it is it sounds like it's defective to me.

[Malatesta]

Big D,

That happened to me once the other day. Not sure why.

Some others at SU have reported in a thread that their Q doesn't "wake up".

Edit: What do you have installed? Any SD card?

[Big D5]

All I have installed is CF 2.0, on demand, and live search. All are installed to my 1 gig sd card. I am beginning to think that I might just need to cycle the batterys a few times. the OEM battery lasted about 5 hrs today, I don't know. I hate to send the thing in, go without a phone for 10 days than have them send it back to me and tell me there is nothing wrong with it.

[BiGMatTFRomJeRSeY]

Originally Posted by Big D5

All I have installed is CF 2.0, on demand, and live search. All are installed to my 1 gig sd card. I am beginning to think that I might just need to cycle the batterys a few times. the OEM battery lasted about 5 hrs today, I don't know. I hate to send the thing in, go without a phone for 10 days than have them send it back to me and tell me there is nothing wrong with it.

have you tried a hard reset yet. that may fix the problem.

[Big D5]

All I know of is the master reset in the system tools folder and I have tried that with no success. But thanks for the suggestion, and if there is another way please let me know.

[BiGMatTFRomJeRSeY]

ok this is what i got off another site to do a hard reset on the Q


This is after MOL2 for Verizon, not sure if it changed.

To do a hardware master reset, do the following:

1. With phone off, hold down action button (center silver button in D-pad)
2. Press and hold power button (red button on right under RSK)
3. At verizon logo, release red button
4. I continued to hold center button, not sure if you need to or not.

http://i129.photobucket.com/albums/p...ter-reset1.jpg
http://i129.photobucket.com/albums/p...ter-reset2.jpg

couple of images in thread with guide.

hope this helps

[Big D5]

Yes that worked thanks for the help. now to see is it made any difference with the power problem.

[BiGMatTFRomJeRSeY]

Originally Posted by Big D5

Yes that worked thanks for the help. now to see is it made any difference with the power problem.

cool. hope it fixs the problems.

[Big D5]

Well that didn't work either. This thing is going back, I hope the next one works better.