Hardware Reset Button / Hard Reset ?
 

Anyone know if the Moment has a reset button and / or a hard reset option via hardware? I know there is a "factory reset" option within the settings, but what happens when the unit locks up or you've installed an app/widget that makes your unit stop functioning correctly?

-CC

Re: Hardware Reset Button / Hard Reset ?
 

Take the battery out to restart it then do the factory reset.

Re: Hardware Reset Button / Hard Reset ?
 

I am 100 percent sure there is a hard key combination to do a full hard reset but on your device i dont know what that combination could be, usually you have to hold the send button plus the soft reset button, you might wanna look on the device's manual.

Re: Hardware Reset Button / Hard Reset ?
 

How? If the screen is locked because too many pattern attempts that is not going to work. I have searched everywhere and unable to find a way.


And there isn't a way listed in the manual unfortunately.

Re: Hardware Reset Button / Hard Reset ?
 

Word on the street is that a "true" hardware reset can only be performed by a program that only Sprint techs have access to. You can always revert to factory defaults through the menu>settings>sdcard>factory data reset option....you've gotta be booted to do it.

If anyone has info to the contrary that would be awesome.

Re: Hardware Reset Button / Hard Reset ?
 

I work for Sprint Corp Tech support.. and had someone call in today and I referred them to a repair shop. I think it is stupid not being able to do a 'hard' reset without being able to acces the phone.

Re: Hardware Reset Button / Hard Reset ?
 

:violent2:

WARNING; This May and Will mess up your phone if you do not know what you are doing!

I can not help you if you do mess up your phone, be sure you made a back up. Play around at your own risk!

Take out the battery, put it back in. Simultaneously press [Send] + [Center Track] + [End] buttons on bottom portion of front face. It will turn on and display "Samsung" and fill a grey bar, then turn yellowish, poof you are now at the self test menu.

Enjoy, don't forget to click thanks if you found that helpful.

-CC

Re: Hardware Reset Button / Hard Reset ?
 

From there, go to reset and you should be able to hard reset the device.

Re: Hardware Reset Button / Hard Reset ?
 

So i did that.. and maybe it's my lack of familiarity, but End/Send you mean the Green and red buttons on the bottom right? Cause I hold em both down and it does not take me to the self test menu.

Re: Hardware Reset Button / Hard Reset ?
 

He meant press the Call, Center (Trackpad), and End Call hardware buttons.