Sprint users: Phone going to airplane mode
 

I bought my wife a Moment yesterday. I played around with it last night to get my Android fix for the day and when I got done I put it on the charger. Today she grabbed it off the charger and left the house. The Moment was stuck in airplane mode. She had to reboot to get out of airplane mode. I read on the Sprint forums that this is an issue so I figured I would come here and see if people are having the same issue and if there is a workaround or something for it.

Thanks in advance for any information.

Re: Sprint users: Phone going to airplane mode
 

I have never had that happen. Are you running a custom kernel or the stock one?

Re: Sprint users: Phone going to airplane mode
 

Right out of the box -stock

I wasnt going to root it just yet till she gets the hang of it. She isnt the best at the whole touchscreen thing lol long story.

Re: Sprint users: Phone going to airplane mode
 

Then I would recommend making sure that the CL14 update is installed and that you didn't get an older model off a dusty shelf someplace. If it's installed, then I would suggest that you take it back and explain the issue to them and ask for a replacement.

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It has happened to my sister and I and our phones came with the update

Re: Sprint users: Phone going to airplane mode
 

So what do you do, just shut it off and turn it back on and keep playing the game to make sure your phone is working? I have the updates too.

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Yup just shut it off...I shouldn't have to do tht but I do.

Re: Sprint users: Phone going to airplane mode
 

hey thanks for the info.....maybe the update the Moment is getting will fix it.

:headbang:

Re: Sprint users: Phone going to airplane mode
 

i agree about the cl14 make sure u have it by going to menu-settings-about phone...scroll down n see if its there. but i had a customer with this issue instead of regular soft reset i held vol down send end to get to diagnostics and went to reset from there. never happnd again... but if u have this issue again sync ur gmail (aps, contacts etc.) & wipe device (found under security in settings). shouldnt have any more trouble. for some reason android is weird when its brand new its like when u first wake up in the morning. not fully functional until u r all the way awake. i have seen the weirdest things...camera not working until reboot. airplane mode stuck on...all kinds of bizarre things on fully functional devices. doesnt mean there is anything wrong with them...i call about a week later and they are all working fine. dont know if that helps at all but this isnt the first time i have seen this weird phenomena.

Re: Sprint users: Phone going to airplane mode
 

I've had the phone get stuck in airplane mode a couple times in the 3ish weeks i've had the phone. at first i was powering off and back on, then i figured out if you go into settings > wireless controls > and uncheck airplane mode it seems to sort it out. (happened to me this weekend, and i unchecked airplane mode in settings, and it's been fine since) So that's one way to keep from having to fully power down the phone anyway.. hope this works for you guys too!