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Old 05-12-2007, 10:44 PM
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While on *2 Call going directly to VM

Today I have realized that when I was talking to Sprint CS (actually I was still waiting to get my call connected to CS rep.) my friend was trying to call me and it was directly going to my voicemail and I was not getting call. Then later again I dialed *2 and tried to call from my landline but same problem. Is it normal?
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Old 05-12-2007, 11:08 PM
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I have not really testes it, but I wouldn't be surprised since PRL updates are done via calling *2, the phone probably has no idea exactly what you are doing while connected to *2 so it takes the safe route to VM so no download gets interrupted. Probably the same principle behind the phone's radio resetting after hanging up with *2 regardless of who you called on CS.

This is all speculation though...
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Old 05-12-2007, 11:17 PM
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Sprint does this also so there are not interruptions during communications. another time this happens is on 411.
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Old 05-13-2007, 03:53 AM
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I talked to CSR and he told me that Sprint does not want to interrupt the call while talking with CS, but I find it very odd.
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