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  #1 (permalink)  
Old 05-19-2008, 10:36 PM
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Device just factory reset - but I didn't tell it to...

I just popped the battery cover and poked the reset button to restart the device - as I've done hundreds of times in the past - but when it came back on it put me through the pen calibration wizard and presented me with the default screen. All of my contacts and programs are gone. There was no warning or anything, it's just gone. WHAT THE ****. Is this something Sprint did or what?
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Old 05-19-2008, 11:43 PM
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Re: Device just factory reset - but I didn't tell it to...

Sounds like a device failure. Did you have a backup? Was your device acting up before you soft reset?

late,
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Old 05-20-2008, 12:17 AM
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Re: Device just factory reset - but I didn't tell it to...

Nope and nope. Everything was routine. Didn't have any backups because I wasn't planning on this.
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Old 05-20-2008, 12:21 AM
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Re: Device just factory reset - but I didn't tell it to...

Sorry you lost all your info. In the future, I recommend you use pimbackup or dashwire in case it should happen again. I know that doesn't help you now, but might save you another headache later.
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Old 05-20-2008, 12:57 AM
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Re: Device just factory reset - but I didn't tell it to...

Had you recently installed new software?

late,
Coz
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Old 05-20-2008, 04:50 AM
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Re: Device just factory reset - but I didn't tell it to...

No I had not.

It's easy to just say "oh well, back up next time" when you aren't trying to replace months of accumulated contacts and notes after a random device failure.
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Old 05-20-2008, 08:21 AM
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Re: Device just factory reset - but I didn't tell it to...

I really don't want to rub salt in the wound by asking this, but do you sync with your PC at all? If you do, all your contacts should be on there and install on your PPC in the next sync.

(I just re-did my wx from scratch this past weekend, and if it weren't for that, I wouldn't have even attempted it, so I can identify with your frustrations with lost contacts.)
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Old 05-20-2008, 08:31 AM
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Re: Device just factory reset - but I didn't tell it to...

Sorry man.

FYI: I actually schedule backups every morning when I am asleep. So every morning at about 4:30 AM my backup software kicks in.

There are some softwares that even allow you to ftp the backup files just in case the phone gets lost.
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