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Old 06-22-2009, 11:57 AM
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Sound Stopped Working

I had my Pre wired to my desktop speakers watching a DVD. When I unplugged the speakers I had no sound using any of the audio or video apps. Ringtones and Text message notifiations worked fine. I went to Palm's Forum and found this:

Was sound working correctly through your speakers with your Palm device and suddenly disappeared? Does the sound work correctly using wired headphones? This thread may be a solution.

In many Palm devices, there is a tiny microswitch inside the barrel of the headphone jack. Over time, it can become stuck due to a combination of dirt, finger oil, and homeless dust bunnies trying to find a place to stay!

Freeing this switch returns normal operation of the speakers. Sometimes the action of inserting and removing the plug from a set of earphones will free it; other times, it may be a bit more grimy and can fight back.

Many users have found that placing a tiny drop of an electronics-type lubricant (WD-40, contact cleaner, etc.) on the plug and inserting and removing several times can bring success.

Note: This is not an official sanctioned repair from Palm Inc. - I'm a volunteer here, and have seen this work in many situations.

Hope this helped,

WyreNut


I have this issue with my kids' Centros and was hoping not to have it on my Pre.
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Old 06-22-2009, 09:06 PM
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Re: Sound Stopped Working

Quote:
Originally Posted by sanmanc View Post
I had my Pre wired to my desktop speakers watching a DVD. When I unplugged the speakers I had no sound using any of the audio or video apps.

Many users have found that placing a tiny drop of an electronics-type lubricant (WD-40, contact cleaner, etc.) on the plug and inserting and removing several times can bring success.

Note: This is not an official sanctioned repair from Palm Inc. - I'm a volunteer here, and have seen this work in many situations.
Hrm... there is too much do-it yourself repair involved with this phone.

I have a piece of electrical tape holding my battery in place. There's a fix for the wobbly screen involving hot glue... WD-40 on the audio jack...

I am starting to lean toward taking this phone back due to the general hardware problems. If all this stuff is happening in the first 2 weeks, who knows what we will be dealing with next year.
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Old 06-23-2009, 03:33 PM
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Re: Sound Stopped Working

Just give is a soft reset: Orange buttong + Sym button + R button.
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Old 06-23-2009, 04:04 PM
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Re: Sound Stopped Working

or reset under device info
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Old 06-23-2009, 04:20 PM
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Re: Sound Stopped Working

Resets only resolve software issues and not hardware issues.
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Old 06-24-2009, 04:54 PM
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Re: Sound Stopped Working

My sound was messing up because of a software issue.
A soft reset fixed it right up.
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