Messaging counter on Home Page

[ppcs4me]

I have my Touch set up to push emails using MS exchange 2007, which works well. I also set up my personal POP email account which is set to check email every X hour. Any time I received emails in my inbox itself the home page counter for messages increments. HOWEVER, my MS exchange accounts has a couple dozen folders under the inbox where I use rules to move messages to depending on subjects, sender, etc. For whatever reason , these emails are NOT counted in the home page messaging counter. NOTE, I sync these folders as well as my inbox and sent box. I also can see the folders and the new messages, but still they are not added to the totals.

If anyone has some ideas it would greatly be appreciated. ON a side note, I'm running the official ROM release 3.03.651.4, radio 3.42.30 and with WM 6.1.

[horndoctor]

I think the message counter will only show/count updates to the main inbox folder. I don't know and I haven't heard of a way to change this other than going through the account setup again to see if there might be a way to select a particular folder. Maybe you could setup different accounts for the diff folders. You might try using phm regeditor and look/search the registry and see if you can find the reg entry where it tells the email system which folder to look/download from. Hope you can figure it out!

[ppcs4me]

Originally Posted by horndoctor

I think the message counter will only show/count updates to the main inbox folder. I don't know and I haven't heard of a way to change this other than going through the account setup again to see if there might be a way to select a particular folder. Maybe you could setup different accounts for the diff folders. You might try using phm regeditor and look/search the registry and see if you can find the reg entry where it tells the email system which folder to look/download from. Hope you can figure it out!

Unfortunately, I think you're right. In the past, I never set up folders on the exchange server itself but rather downloaded all emails to my PC directly. This left only the INBOX on the exchange server and therefore correctly reflected the number of emails on the home counter that were sitting in my inbox. All rules/sorting of emails and additional email folders would then reside on my local PC which would download the entire messages and remove them from the server. The reason I changed it recently was due to a company laptop refresh and to ensure I can access my latest emails while mobile whether that would be via my phone or the web. I will still use my laptop to archive emails older the X months, etc to ensure our rention policies don't delete them on me and to keep from going over the email box limits. I do have phm regeditor installed, but have yet to search for a counter of sorts, but believe if it does exist it's tied to only ONE folder. I also thought about deleting the account and starting over, but after reviewing the manual I don't see any step where it provides the option different than I can set currently. In any event, I appreciate your response and hope someone else ran across this as well that may have a solution. If nothing else, I will just have to live with it.

[ppcs4me]

All, I just wanted to drop a quick update on this situation after speaking to a few peers using other model phones. In short, this is normal behavior and the limitiations of Exchange 2007. I'm hoping in future updates that some type of smart tagging can be used or intelligence that would relay the total unread messages regardless of where they reside on your account. Or at the very least, allow you to turn this function on/off.