Asurion replacing TP with TP2 - Page 2

demolasko · #11 (**permalink**) 10-20-2009, 06:40 PM

Quote:

Originally Posted by lazydazed

so we gotta pay $100 to get what others r sorta getting for free? i guess ill just wait for my magic call from my sprint tech...

any word on advanced exchange though?

advanced exchange is only offering the TP currently

BruceBanner · #12 (**permalink**) 10-20-2009, 06:41 PM

well they are still trying to charge me 100 for a treo pro or bb tour....i said f that.....they saids its comparable i said no its not. i tried a second time and got a different rep but still no budge.

demolasko · #13 (**permalink**) 10-20-2009, 06:42 PM

Quote:

Originally Posted by jdansng

If you have a broken phone w/physical damage, they will charge you more for advance exchange, which was my case.. so go figure =p

they will charge you full price for advance exchange (as the phone has physical damage) as is kinda like a warranty exchange /.//asurion is an insurance replacemetn dont matter whats wrong with the phone jsut the deduct and u get the phone

jdansng · #14 (**permalink**) 10-20-2009, 06:43 PM

Quote:

Originally Posted by BruceBanner

well they are still trying to charge me 100 for a treo pro or bb tour....i said f that.....they saids its comparable i said no its not. i tried a second time and got a different rep but still no budge.

Mine had to talk with her supervisor. I think they need special permission

demolasko · #15 (**permalink**) 10-20-2009, 06:43 PM

Quote:

Originally Posted by BruceBanner

well they are still trying to charge me 100 for a treo pro or bb tour....i said f that.....they saids its comparable i said no its not. i tried a second time and got a different rep but still no budge.

id be mad

ask for a supervisor

BruceBanner · #16 (**permalink**) 10-20-2009, 06:47 PM

they probably got a flood of calls and were told to stop offering it.

jocampo86 · #17 (**permalink**) 10-20-2009, 07:05 PM

confirmed just called 15 min ago.. assurion and will receive my touch pro 2 tomorrow the guy offered me a treo said nop.the reason i bought the touch pro cuz of keyboard not even comparable..and i also said that i have physical damage on ma phone....

TyD · #18 (**permalink**) 10-20-2009, 07:12 PM

anyone from verizon try this or is thos just working for sprint??

BruceBanner · #19 (**permalink**) 10-20-2009, 07:13 PM

what the fudge, thats three people a go, and me a no....its almost gonna be impossible to call a 3rd time since the last chick said she was going to keep the order open.

lazydazed · #20 (**permalink**) 10-20-2009, 07:21 PM

Quote:

Originally Posted by BruceBanner

what the fudge, thats three people a go, and me a no....its almost gonna be impossible to call a 3rd time since the last chick said she was going to keep the order open.

easy!! just call back and tell them the chick offered u a tp2 and you just wanted to see what 1 it was online before u made a decision...if they argue talk to a supervisor.