Touch Pro Keyboard dead

jkubkd · #1 (**permalink**) 10-18-2009, 03:25 PM

So I got the infamous keyboard malfunction -_- starts with the repeating like "wwwwwhats" and now it completely stopped working. My question is what to do since I bought my phone off of Ebay I bought it new. If I take it to sprint will they repair or replace it? Am I going to have to pay?

Thanks for any advice

Gh05t · #2 (**permalink**) 10-18-2009, 03:40 PM

i think that if you have tep they repair it or replace for no charge. if you don't have tep i think they might charge you

jkubkd · #3 (**permalink**) 10-18-2009, 04:21 PM

How do I find out if I have TEP?

Gh05t · #4 (**permalink**) 10-18-2009, 05:06 PM

its the $7/month insurance

jaqual · #5 (**permalink**) 10-18-2009, 09:16 PM

Wirelessly posted (Touch Pro: Opera/9.80 (J2ME/MIDP; Opera Mini/5.0.15650/812; U; en) Presto/2.2.0)

yeah, it doesn't matter what phone you have, if you have TEP its a free repair, if not you have to pay the $100 unless the 1 year warranty is still active.

**t0mmyr** · #6 (**permalink**) 10-18-2009, 09:19 PM

Quote:

Originally Posted by jkubkd

How do I find out if I have TEP?

log into your account @ sprint.com

go down to where you phone is pictured and click Change plan add-ons

then look for this line in your addons:

First Incoming Minute FreeIncluded
3 Numbers, Any Network-UnltdIncluded
Sprint to Home Plus LD PromoIncluded
Unlimited Incoming MinutesIncluded
Sprint Unlimited Vision PackIncluded
PCS PICTURE MAILIncluded
Nights and weekends starting at 7pmIncluded
Sprint to Home Plus LD PromoIncluded
Total Equipment Protection7.00
Unlimited Text MessagingIncluded
NIGHTS STARTING AT 6PMIncluded

Rollazn · #7 (**permalink**) 10-18-2009, 09:39 PM

Same thing happened here...

where can I find out when I got my phone. I forgot myself... I think its over a year though sadly...

how much would it cost to fix? 100 bucks?!

edit:

actually i think its been about 11 months... Do I go to Sprint store to get it fixed or who do I contact?

Gh05t · #8 (**permalink**) 10-18-2009, 10:06 PM

press ##786# and look at the original activation date. that should tell you when you got your phone

Rippa_MD · #9 (**permalink**) 10-18-2009, 10:29 PM

if you got TEP

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Rollazn · #10 (**permalink**) 10-18-2009, 11:06 PM

Quote:

Originally Posted by Gh05t

press ##786# and look at the original activation date. that should tell you when you got your phone

doesn't work for me... maybe its the dialer that I have on.. energy rom.