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Old 10-18-2009, 03:25 PM
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Unhappy Touch Pro Keyboard dead

So I got the infamous keyboard malfunction -_- starts with the repeating like "wwwwwhats" and now it completely stopped working. My question is what to do since I bought my phone off of Ebay I bought it new. If I take it to sprint will they repair or replace it? Am I going to have to pay?

Thanks for any advice
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Old 10-18-2009, 03:40 PM
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Re: Touch Pro Keyboard dead

i think that if you have tep they repair it or replace for no charge. if you don't have tep i think they might charge you
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Old 10-18-2009, 04:21 PM
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Re: Touch Pro Keyboard dead

How do I find out if I have TEP?
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Old 10-18-2009, 05:06 PM
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Re: Touch Pro Keyboard dead

its the $7/month insurance
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Old 10-18-2009, 09:16 PM
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Wirelessly posted (Touch Pro: Opera/9.80 (J2ME/MIDP; Opera Mini/5.0.15650/812; U; en) Presto/2.2.0)

yeah, it doesn't matter what phone you have, if you have TEP its a free repair, if not you have to pay the $100 unless the 1 year warranty is still active.
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Old 10-18-2009, 09:19 PM
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Re: Touch Pro Keyboard dead

Quote:
Originally Posted by jkubkd View Post
How do I find out if I have TEP?
log into your account @ sprint.com

go down to where you phone is pictured and click Change plan add-ons

then look for this line in your addons:

First Incoming Minute FreeIncluded
3 Numbers, Any Network-UnltdIncluded
Sprint to Home Plus LD PromoIncluded
Unlimited Incoming MinutesIncluded
Sprint Unlimited Vision PackIncluded
PCS PICTURE MAILIncluded
Nights and weekends starting at 7pmIncluded
Sprint to Home Plus LD PromoIncluded
Total Equipment Protection7.00
Unlimited Text MessagingIncluded
NIGHTS STARTING AT 6PMIncluded
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Old 10-18-2009, 09:39 PM
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Re: Touch Pro Keyboard dead

Same thing happened here...

where can I find out when I got my phone. I forgot myself... I think its over a year though sadly...

how much would it cost to fix? 100 bucks?!

edit:

actually i think its been about 11 months... Do I go to Sprint store to get it fixed or who do I contact?

Last edited by Rollazn; 10-18-2009 at 09:50 PM.
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Old 10-18-2009, 10:06 PM
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Re: Touch Pro Keyboard dead

press ##786# and look at the original activation date. that should tell you when you got your phone
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Old 10-18-2009, 10:29 PM
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Re: Touch Pro Keyboard dead

if you got TEP

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y
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Old 10-18-2009, 11:06 PM
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Re: Touch Pro Keyboard dead

Quote:
Originally Posted by Gh05t View Post
press ##786# and look at the original activation date. that should tell you when you got your phone
doesn't work for me... maybe its the dialer that I have on.. energy rom.
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