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  #3181 (permalink)  
Old 04-22-2010, 11:35 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

@rizo..i was given the same option..but i didnt take no as a answer and simply called asurion back and told them that i needed a windows mobile device, and the lady said hold on for a minute and said i will be receiving a tp2 in 3-5 business days..i did this yesterday and im receiving it tomorrow!

seriously if your having issue's don't take no as a answer, keep calling and trying!
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  #3182 (permalink)  
Old 04-23-2010, 08:55 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Thats just what i did. They wanted to give me a bb but i kept calling to see if they had the tp in stock. Put me on hold and ask if i wanted to place the order now..i said O YES>....lol Mine will be hear in a few hrs...fed ex.=D>
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  #3183 (permalink)  
Old 04-23-2010, 09:13 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

This is my second TP I've had (first one replaced free when the keyboard died), but this one has been as solid as a howitzer. I mean I even sat there one night flipping it open and closed the whole night trying to get the keyboard to legitimately stop working. I'd rather it be a free problem as opposed to one I have to pay $100 to replace.

I should be happy I have a solid phone, don't get me wrong, but screen real estate is mighty enticing.
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  #3184 (permalink)  
Old 04-23-2010, 10:32 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

I don't know how any of you are able to get the TP2, I am now on my 6th Touch Pro, and Sprint is now refusing to replace any more of them, despite the fact that I have and pay for TEP! Here's the list of issues I've had with this phone:

1st: Keyboard light failed
2nd: Data connection failed
3rd: Random slowdowns/lockups/reboots
4th: Data connection failed
5th: Antenna problem, incoming calls/texts never come in
6th: Randomly powers off

The Sprint store is willing to replace my TP for a TP2 for $200. I've called Advanced Tech Support, but they're only willing to send me back to the store.

With Asurion only (currently) replacing the TP for another TP, should I pony up the $200 for the TP2, or is it still possible for me to convince Asurion to replace with the TP2?
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  #3185 (permalink)  
Old 04-23-2010, 11:36 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

From the surface, would them refusing to fix a damaged phone while you're paying TEC be a breach of contract?

Threaten to sue?
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  #3186 (permalink)  
Old 04-23-2010, 11:45 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by mykie View Post
I don't know how any of you are able to get the TP2, I am now on my 6th Touch Pro, and Sprint is now refusing to replace any more of them, despite the fact that I have and pay for TEP! Here's the list of issues I've had with this phone:

1st: Keyboard light failed
2nd: Data connection failed
3rd: Random slowdowns/lockups/reboots
4th: Data connection failed
5th: Antenna problem, incoming calls/texts never come in
6th: Randomly powers off

The Sprint store is willing to replace my TP for a TP2 for $200. I've called Advanced Tech Support, but they're only willing to send me back to the store.
With Asurion only (currently) replacing the TP for another TP, should I pony up the $200 for the TP2, or is it still possible for me to convince Asurion to replace with the TP2?
Ok i had this same problem. I had 6 tp withen one yr with all kinds of probs. So i added another phone to my line for a while and i later added the tp back on. It had the small crack on the screen so i started the process with asruion. Afte so many returns your acct will be flaged even if its not your fault. The kept sending me refubs what do they expect. I had to go the back door rout.. it worked..
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  #3187 (permalink)  
Old 04-23-2010, 03:07 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

im tempted to get the hero now. ive stopped using the keyboard on my tp and wm6.5.x is pretty much dead along with who knows how well w7 will be...
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  #3188 (permalink)  
Old 04-24-2010, 02:29 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

I'm sick and tired of touch pro bugginess and hardware problems, so I ponied up the $200 for a TP2. See y'all on the TP2 side!
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  #3189 (permalink)  
Old 04-25-2010, 02:37 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

I finally took my Touch Pro to the Sprint store for overheating. The first time they cleaned the charger port but it didn't help. Second time they said they would order a replacement. Unfortunately all I got was a refurbished Touch Pro.
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  #3190 (permalink)  
Old 06-25-2010, 03:01 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

My wife is on her 3rd touch pro and her d pad is coming off, she really hates the phone and wants a blackberry. I remember reading ALOT of pages back about people who where offered bb tour's was anyone successful at getting one or even better yet a bold 9650 since thats what replaced the tour?

Last edited by jeriel05; 06-25-2010 at 03:07 AM.
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