Sprint replacing Touch Pro with Touch Pro 2! - Page 221

Abicio · #**2201** (**permalink**) 12-10-2009, 07:54 PM

It really depends on who you get with multiple exchange. I was directed there eventually and they told me that since I had more than 3 exchanges, I would have to go to the store. There was no way out of it. Also, they refused to replace my TP with anything other than another TP.

thelapuram · #**2202** (**permalink**) 12-10-2009, 10:58 PM

For those who are not lucky enough to get the Touch Pro 2, I spoke with someone from Sprint today and apparently they have a bunch of NIB Touch Pros left. I personally prefer the TP over the TP2. So if getting the TP2 is not an option for you, inquire about a brand new TP.

HKO10 · #**2203** (**permalink**) 12-11-2009, 12:26 AM

Quote:

Originally Posted by thelapuram

For those who are not lucky enough to get the Touch Pro 2, I spoke with someone from Sprint today and apparently they have a bunch of NIB Touch Pros left. I personally prefer the TP over the TP2. So if getting the TP2 is not an option for you, inquire about a brand new TP.

I asked if they could give me a brand new one because all the refurb ones they have given me has given me constant problems.. The tech guy said they can only give " 'new' (but are actually refurb.)" ones.

shatner · #**2204** (**permalink**) 12-11-2009, 11:44 AM

Well my saga may be over, I dont want to jinx anything but after speaking with Corporate Exec Suppor for weeks with a board review case ultimatly denied, visiting a dozen ASCs corp. service centers miles away, and worst of all 5 crappy refurb TPs. I believe I have been sent a NIB replacement TP2. I still dont believe it but after calling *2 last night talking to a helpless CSR in advance technical support, then further to a sypathetic and empathetic manager in escalations, the statement, "a TP2 would be the most compatable to your phone Mr. XXXX where you would like that shipped?" Flabbergasted I asked him to repeat that statement and had him send it to my office, will be here on Monday. I called this morning because my expected email confirmation had not arrived, the *2 CSR confirmed it has been ordered and is a TP2.

Back to my original success call... I offered to speak to any of his superiors to commend him on looking for a way to end my bloody trail of failed notes on my account, solving my issue, and securing a customer for the next two years when my contract come around again. He simply replied requesting that I respond positively on my survey. I was even offering to send a handwritten letter to whomever would appreciate to hear that he is a standout employee and manager. Too humble to offer an address.

Anyhow my advice to fellow owners of a chain of crappy refurb TPs, follow the steps outlined in this thread, and THEY CAN DO IT, my account was appearantly notated from the Corp repair center to NOT replace with a new phone! I was told back and forth go to a corp repair center only to be told I would have better luck on the phone. The escalations guy was like, well we need to figure a way around that because this is bullxxxt. The squeeky wheel gets the grease folks, keep on it you will be served, stay calm, polite, persistant, and have a legitimate claim.

GOOD luck, my fingers are crossed for monday!

marlboro_greens · #**2205** (**permalink**) 12-11-2009, 11:56 AM

ugh i juss spent 3 hrs on the phone with sprint. nothing happend!! i finally got to the management of escalations and theyre telling me right now that i can only get the touch pro 2 when its available in reconditioned models...theres has been so many etickets and notes on me, they're saying that i have to now goto the repair centers to get my phone replaced. i asked directly from escalation management if i can receive the touch pro2 because it was a comparable option to my phone however they said i have to wait til they get reconditioned ones touch pro2 in stock. i told them many customers on the internet were offered this phone NIB and how come i was not. she simply said that she has no idea where theyre getting these NIB touchpro2. i am going to a repair center later today and see what else they can help me with!! half of my casing of my phone is missing.

lgmayka · #**2206** (**permalink**) 12-11-2009, 12:09 PM

The online advance exchange site has been permanently decommissioned:
---
Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.

Corporate-liable customers also have the option of getting phone repair support by contacting Care.

Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.

Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
---

**TMartin** · #**2207** (**permalink**) 12-11-2009, 12:11 PM

Quote:

Originally Posted by lgmayka

The online advance exchange site has been permanently decommissioned:
---
Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.

Corporate-liable customers also have the option of getting phone repair support by contacting Care.

Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.

Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
---

You should still be able to call for an Advanced Exchange.

**Dr.8820** · #**2208** (**permalink**) 12-11-2009, 12:27 PM

Quote:

Originally Posted by marlboro_greens

i told them many customers on the internet were offered this phone NIB and how come i was not. she simply said that she has no idea where theyre getting these NIB touchpro2.

from this statement, you missed everything said in this thread and that's why you didn't get one. i keep telling you guys and gals over and over to NOT go in talking about other people or a list. everytime you do, you will be denied.

marlboro_greens · #**2209** (**permalink**) 12-11-2009, 12:34 PM

Quote:

Originally Posted by Dr.8820

from this statement, you missed everything said in this thread and that's why you didn't get one. i keep telling you guys and gals over and over to NOT go in talking about other people or a list. everytime you do, you will be denied.

yeah see...now my options are done with.

Arterion · #**2210** (**permalink**) 12-11-2009, 01:00 PM

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.