Sprint replacing Touch Pro with Touch Pro 2! - Page 200

**Dr.8820** · #**1991** (**permalink**) 12-01-2009, 04:45 PM

you should still able to sync your phone and view all of the phone info there.

WmDuchess · #**1992** (**permalink**) 12-01-2009, 05:12 PM

did everyone get an order confirmation via email? or a tracking number via email...

DrUnKeN_TiGeR · #**1993** (**permalink**) 12-01-2009, 07:47 PM

so just for poops and giggles i tried sprints online exchage and i got this

Defective Phone Model: UTSTAR PPC6850 WM6.1 PDA

Replacement Phone Model: UTStarcom Touch Pro

Please review the replacement model listed above and select “Next”. If you are not satisfied with the replacement model, please select “Cancel Request” to be rerouted to our Phone Repair Center Locator.
NOTE: Replacement equipment may be the same or a comparable model with similar features as your original device per Sprint’s discretion. Replacements have been inspected, remanufactured and tested to meet or exceed Sprint quality standards. Batteries and chargers are only provided when the replacement device is not compatible. You may keep your original device until the replacement arrives. To protect your privacy, all content will be cleared from your device upon return.

Spydc · #**1994** (**permalink**) 12-01-2009, 07:53 PM

I can't even utilize the online advance exchange because i reached the limit on my account. lol. Stupid defective touch pros.

DrUnKeN_TiGeR · #**1995** (**permalink**) 12-01-2009, 07:54 PM

reps on fone always do my replacements i wanna call but i dont wanna screw up my ability to get a tp2 tp already overheated several times

Spydc · #**1996** (**permalink**) 12-01-2009, 07:58 PM

Well I have two accounts each with touch pros. I was able to get my gf's touch pro replaced from asurion through the warranty portion. She got it about 2 months ago straight from asurion through a warranty exchange. I called asurion and spoke to tech support and told them the keypad wasn't working. They tried troubleshooting over the phone and offered to send me a touch pro. I asked if I could get another model and they offered the touch pro 2. My gf got it already.

But i can't get sprint to swap my touch pro. I tried filing a claim with asurion and they offered a Treo pro. =(

Arterion · #**1997** (**permalink**) 12-01-2009, 08:48 PM

Quote:

Originally Posted by ModmyPPC

Thank you,

When you say "Advanced Exchange via tech support" are you talking about calling sprint or going to a sprint store?

Once again thank you for the clarifications

Sprint's telephone tech support.

Arterion · #**1998** (**permalink**) 12-01-2009, 08:49 PM

Quote:

Originally Posted by Spydc

I called asurion and spoke to tech support and told them the keypad wasn't working. They tried troubleshooting over the phone and offered to send me a touch pro. I asked if I could get another model and they offered the touch pro 2.

I thought Asurion was only for physical damage?

tok · #**1999** (**permalink**) 12-01-2009, 09:44 PM

Finally! After 1+ month, I just got a brand new TP2 at the Sprint Corporate store! Much better than the TP so far!

coolwhip1220 · #**2000** (**permalink**) 12-01-2009, 09:57 PM

Just picked up my BNIB TP2. Even let me keep the batter cover and stylus, so now my sister has extras. And just for the fun of it, I got my wife the Hero. So now that there's a forum on here for that, I'm going to make her sign up to be a PPCGeek herself, no more helping her. lol.