Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

Originally Posted by knexx

done and done, i will let them "fix/replace" my keyboard or ask for another TP.

there you go, best route is what you said. this wasn't going to last forever and getting angry doesn't help! if you make a convincing argument, it'll happen.

[dmauin717]

took my phone to sprint today for the phone getting ridiculously hot, battery not lasting through a work day (have the phone backlight set all the way down and on silent), the phone locking up while its charging while i sleep and the phone backlight not turning off when the screen is off. guess what they did for two hours.... changed the battery and said it does all of those things because i dont clear my call history and text messages........is it just me or does that song like some b.s....

[shatner]

Originally Posted by dmauin717

.is it just me or does that song like some b.s....

THAT IS BS, i was told my problems were because of S2U2 so I removed that, same problem, then I was told to click/undefault the option that left programs running inthe background (why I stuck with this phone over iphone), same problem, then I was told they cant reproduce the problem.

Then I call today to the store I was on a waiting list for and am told that they can swap for BB, Snap, or Intrepid, oops, not intrepid, and additionally that the TP2 is not an option and never will be. So F them. Ah well I guess *2 again, hell I dont know this is frustrating. Running out of stores, patience and good nature.

While I HOPE, read, H O P E the TP2 doesnt exhibit the problems of the TP, when I can I am switching to Android.

[oranges311]

OK so ive pretty much read the major points of this thread and had done most of them out of common sense but it seems like the common advantage that the people who have succeeded have over me is the fact that they have MULTIPLE repair stores and i have just one...yes one. i have a sprint store which does no repairs/replacements at all, and a service center. i also have a slew of 3rd party comtronics but they all claim that they can do nothing. so ive talked to the guy at my repair store in jackson MI and he has been nice and replaced my tp 5 times 3 in the last 3 months! however when i told him i heard it through the sprint store that i could get an alternate (never said tp2) phone as a replacement he promptly pulled me a list. after reading me the snap and all those black berries i said "idk i really like the full physical qwerty keyboard and the tf3d" and then he mentioned the tp2 but said it is not available as an option "why not" i ask, excited at the opening. apparently it was back ordered for over 3 weeks and so i wasnt allowed to receive one....so with no other place to go i am getting yet another tp. any recommendations/#s i should try?

[radar369]

Originally Posted by oranges311

OK so ive pretty much read the major points of this thread and had done most of them out of common sense but it seems like the common advantage that the people who have succeeded have over me is the fact that they have MULTIPLE repair stores and i have just one...yes one. i have a sprint store which does no repairs/replacements at all, and a service center. i also have a slew of 3rd party comtronics but they all claim that they can do nothing. so ive talked to the guy at my repair store in jackson MI and he has been nice and replaced my tp 5 times 3 in the last 3 months! however when i told him i heard it through the sprint store that i could get an alternate (never said tp2) phone as a replacement he promptly pulled me a list. after reading me the snap and all those black berries i said "idk i really like the full physical qwerty keyboard and the tf3d" and then he mentioned the tp2 but said it is not available as an option "why not" i ask, excited at the opening. apparently it was back ordered for over 3 weeks and so i wasnt allowed to receive one....so with no other place to go i am getting yet another tp. any recommendations/#s i should try?

See, that's exactly what I'm talking about! If you would have read about 10-15 pages back you would have saw what I did! You said Jackson MI......and if by MI you mean Michigan than your best bet is the Northville store, which is where I FINALLY got mine from and referred the idea to someone else who lives in MI & they got one too! I really don't know how far Jackson is from Northville but if you can sacrifice some gas for a TP2 (I had to drive over 35 miles to get to Northville) I think that would be worth it!

The techs there didn't even try to fix my phone, they just came back out 5 minutes later saying they could order me a different phone including the TP2!

Best bet, do a mapquest, find out what you gotta do so you can make plans if you have to go to work at a certain time & make your way to the Northville store (there's only 1 in MI)! The phone should be there the next day to top it off (I went in on a Friday, got mines on a Monday)!

[cbt007]

Update: I picked up my NIB touch pro 2 today. I was still on my first TP1 but with multiple repair attempts. So =D>! So far none of the freezing that the TP1 had, feels much sturdier. Loving it so far.

Good luck to those still trying...

Originally Posted by cbt007

Looks like I might be getting my TP2 soon.

I have 2 etickets for repairs at 2 different stores and was able to show that my issues were still present before leaving both times. One store said they would keep checking for refurb TP2 but later would not cause they ordered me a refurb TP1. The other store would not replace it with anything and referred me to microsoft's website for windows mobile troubleshooting.

Finally the last store I went to also said they would check for me (and they are not a repair store). I called about an hour ago and they have ordered me a TP2. Don't know if it's a refurb and I don't mind either way. Just happy to be getting out of this buggy phone.

I would also agree with the hints/tips that have been posted. I never mentioned the memo or showed the list to anyone, never demanded that I get a TP2, and be nice. Even when Sprint might be rude, which was the case when I spoke to a supervisor thru *2. They apparently left some nasty notes too, cause some that have looked at my account have commented on that.

And be persistent. I went to 6 stores, and the one that ordered the TP2 is an hour away from me.

[only1penny]

by only 1 in mi do mean that there's only 1 store in northville or only 1 northville in mi? or both?

[jason25]

I am going to Toledo next, I live in between Toledo and Fort Wayne and both are an hour away. Those are the closest service centers. Neither city has a TP2 in stock as they both say the TP2 isn't in our market yet.

[violent23]

Has anyone had any luck in or around New Orleans LA, Gulfport MS?

[dmauin717]

what about houston or humble texas