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Re: Sprint replacing Touch Pro with Touch Pro 2!
Mine was done all over the phone... the manager didn't give me the e-ticket #, just a warehouse order #... and she's having it shipped to her store for me to exchange there... is there a way thru Sprint's website to confirm that the # she gave me is actually an order with my name on it?
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I'm really glad I saw this thread! Last week, my TP started this fancy new thing where instead of vibrating, it makes an awful, loud rattling noise. This morning I finally had a chance to flash my phone back to stock (new Sprint ROM for good measure), relock it, and take my phone into my local Sprint repair shop. Once there, I explained this new problem and another problem I've had since I got the phone last November (brown circles intermittently appearing on the LCD). The customer service rep then took my phone back to the technician.
After a couple minutes, she came back and explained the technician was checking to see if he could fix the phone and if not, which phone it could be a replacement. Even knowing about the WEL list, I decided not to bring it up. Instead, I played dumb and asked if I would be given an option for the replacement, if my phone indeed needed replacement. She responded with showing me the HTC Snap and explained that it is also a Windows Mobile device, except it doesn't have a touch screen. Exhibiting disappointment, I explained that I really enjoy the touch screen, so I asked about the Touch Pro 2. She said, "that might be an option. I'll let you know what the technician finds out," and said it shouldn't be too much more of a wait. Another few minutes went by and she came back. This time she brought my phone back to me and explained that it does need to be replaced, but they would have to order it. She explained that I had "several options" for a replacement. Off the top of her head, she listed each of the phones on the WEL list, including the TP2, then asked which one I would like. I said I'd like to go with the TP2. She said OK and explained they would order it today and it should be in on Monday. So, for the weekend I still have my ol' Touch Pro. It'll give me a little time to say good bye and play with Calkulin's newest kitchen a little bit before making the switch. I'll report back early next week when I have the phone (unless something goes awry). Thanks for all the info in the thread
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Did the person who wrote the email to Dan Hesse about the inconsistencies ever get a reply?
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I sent an email to Sprint about not being able to use the advanced exchange. Here is what I sent them:
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I need a replacement soon. Now my phone won't charge off my car charger or usb. It only charges off the wall charger (very slowly). I am getting annoyed every time I hang up a call I have to pull my battery out and turn it on again. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
ive called the 888-211-4727 number a couple times over the past 10 days. cant get no love. i get a bunch of "now turn your phone off and back on"s, and a few "i am just running some tests" and even a "you need to go to the repair center". but no love calling that number.
of course the issue i have is that my reception on the tp is absolutely useless in my house. the moto razr and Q9c we have on other lines work fine, but the reception on the tp is horrid. unfortunately that means all their diagnostics, both calling in and at the repair center, come back fine and dandy. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
So my TP's screen started crapping out... i took in to a corporate store..
they said they need to order me a replacment. i told the guy that i heard we could have different choices of phones. he said "well yeah only 1 other phone, but no we cant give you anyother phone if i can order another touch pro phone for you".. i said okay .. today (two days) later my phone arives at the store and i go pick it up. things seemed to work at the store.traveling to the store each day takes me about 1.5 hours .. well i get home.. and i open up my keyboard and try to type and i get no response.. i also notice the there was no back light... i tried again.. no response.. after a while the keyboard started working but still no backlight.. backlight seems to not work at all.. dont know if it ever worked on the phone and we were in a well lit store when i tested it so i didnt even notice if it was backlit. so now tommorow I can go back to that same store.. or go to a different store in that same area... i feel i should go back to the store i went to early to give them a shot to fix the situation.. but i have a feeling it will be the same old crap, and they will just order me anoter refurb TP1.. im thinking of calling or chating with sprint tommorow morning to see if anyone will explicitly mention the WEL program and if so discussing that with who ever i speak to in the store Last edited by vicko5000; 10-24-2009 at 04:58 AM. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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discussed the concerns that prompted you to contact us at Dan@Sprint.com. I contacted our corporate stores regarding our repair and replacement phone policy. The type of replacement phone that you will receive is dependent upon the inventory of the store. The available replacement phones for the HTC Touch Pro are the Treo Pro, HTC Snap and Blackberry that you previously listed. However, if the store does not have any in stock and are not able to order any another possible option they may offer is the HTC Touch Pro 2. I understand that you have contacted Customer Care regarding your concern. If your phone is replaced over the phone with our Advanced Exchange department then it would be replaced with the same model phone. Please keep in mind Customer Care does not have access to the store’s inventory for more accurate information regarding phone replacements it would be best to speak with the in store technicians. To locate a store in your area please visit www.Sprint.com and click on the store locator.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I called up my boys at my local sprint store and they were happy to help me out b/c ive had 7 TPs already. When they looked up the TP2 they said it was OOS. Do you guys think itll be back in stock anytime soon? Ive seen this thread light up so Im just wondering if anyone knows
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