Sprint replacing Touch Pro with Touch Pro 2! - Page 104

brokestudent12 · #**1031** (**permalink**) 10-22-2009, 05:18 PM

So the techs ARE able to order a TP2 even though it's not in stock in the warehouse? How are they doing this, manager approval lets them or what?

firefli · #**1032** (**permalink**) 10-22-2009, 05:26 PM

It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.

homamk · #**1033** (**permalink**) 10-22-2009, 05:28 PM

this is how i understood things:
there is a sales inventory,
and a REFURB inventory.

people having probelms with there tp and need a replacement are supposed to be ordered on from the refurb inventory which is currently OUT OF STOCK. however if your reallllly lucky, you may get ordered one from the sales inventory which is a New in box phone.

some people are getting lucky and getting those new in box, others including myself are eagerly waiting for them dam refurb ones to get to the warehouse! lol its been about 2 weeks for me, and still OOS. be honest, i think by the time there in stock (which may take FOREVER! lol) sprint is ganna be like, screw you guys, tp2 not option anymore! lol
hope not tho, fingers crossed.

**cmajewsk** · #**1034** (**permalink**) 10-22-2009, 05:28 PM

Quote:

Originally Posted by firefli

It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.

Yeah. Inconsistency is a killer to customer service...just look at the TSA...

SurfDan5 · #**1035** (**permalink**) 10-22-2009, 05:33 PM

On my 7th refurbished touch pro as of today. Speaker broke on the last one. Still was not given the choice of a TP2. I was offered the Treo Pro, or the Snap.

hyakku · #**1036** (**permalink**) 10-22-2009, 05:33 PM

Quote:

Originally Posted by firefli

It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.

You do realize that this program was not supposed to be made public right? I know its frustrating but you're getting pissed off because they aren't being consistent about a policy you're not supposed to even know about.

nanoware · #**1037** (**permalink**) 10-22-2009, 05:46 PM

Quote:

Originally Posted by hyakku

You do realize that this program was not supposed to be made public right? I know its frustrating but you're getting pissed off because they aren't being consistent about a policy you're not supposed to even know about.

i beg to differ.. an area director blatenly told about the program. .. i thinks its mostly up to each stores discression. or how each employee interpets the new policy...

Ragster · #**1038** (**permalink**) 10-22-2009, 06:09 PM

Hmm.. To all the people that get their defective TP's replaced: Does Sprint make you pay for it? I never paid when my other 3 broke but now my screen works 5% of the time (It never even likes to turn on or stay on for 10 secs..) And Sprint said I'd have to pay 100$ to get a new TP even with the 7$ insurance I pay.. Is that right?

I called because I was hoping they might let me get a TP2 since all the TP's they send me are defective..

cassith · #**1039** (**permalink**) 10-22-2009, 06:10 PM

Quote:

Originally Posted by cmajewsk

Yeah. Inconsistency is a killer to customer service...just look at the TSA...

I am with you all on that, no matter what service you have!

abdeviation · #**1040** (**permalink**) 10-22-2009, 06:11 PM

TP2 is awesome. well worth the wait. just be patient