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  #1 (permalink)  
Old 09-22-2009, 06:24 PM
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is this a known issue?

so i got my vzw touch pro replaced and have had it for less than a week i look at it today and the whole screen when off is like techni-colored cant really describe it. and it is completely unresponsive. its really only possible to see when the screen is off. last time i called about an issue they had no idea what it was, is this one common?

thanks
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Old 09-22-2009, 06:43 PM
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Re: is this a known issue?

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Originally Posted by probuild521 View Post
so i got my vzw touch pro replaced and have had it for less than a week i look at it today and the whole screen when off is like techni-colored cant really describe it. and it is completely unresponsive. its really only possible to see when the screen is off. last time i called about an issue they had no idea what it was, is this one common?

thanks
It's not the bootloader screen right? I have it it on another touch pro, sprint, I think a flex cable could be going bad.
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Old 09-22-2009, 09:09 PM
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Re: is this a known issue?

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Originally Posted by pimpsuprazx View Post
It's not the bootloader screen right? I have it it on another touch pro, sprint, I think a flex cable could be going bad.
no i can see everything load properly, just in the background its multi-colored, easiest to see when phone is off.
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Old 09-22-2009, 09:23 PM
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Re: is this a known issue?

I have not heard of this but I don't know it all someone will be along shortly.. anyway sounds like hardware return it to the store for a replacement. Remember if you flashed it you will have to return it to stock.
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Old 09-22-2009, 11:53 PM
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Re: is this a known issue?

do you mean like a rainbow effect in the middle of the screen? Does it sorta look like when oil has water spilled on it in a parking lot. I have the same thing on my SPrint TP. I can see itg mostly when it is powered off but if held at the correct angle can see it when powered on. It almost looks like the laminated pieces in the screen are seperating. I plan on taking mine to the local SPrint store as soon as I can.
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Old 09-23-2009, 01:18 AM
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Re: is this a known issue?

Take a picture?
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Old 09-23-2009, 01:35 AM
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Re: is this a known issue?

ive had 4 touch pros with this problem, and my diamond has it currently. It is a know issue, but verizon denies the fact that it is so big..
They will still replace your phone though, if you have had 3 replacements in 90 days you can call them up and ask about getting a different comparable phone, most likely they will offer you the diamond. Tell them it is the same phone same hardware, which means it has the same problem and you need the keyboard, they will probably tell you your out of luck. Politely ask them to talk to a tier 2 tech support person. From there you should have better luck, if they still tell you only the diamond, tell them you will think about it.
Call back and repeat!
I had to call back a second time for them to finally transfer me to a tier 2 tech support. I had to pay $40 for taxes but they sent me the tp2 as a replacement. Its new in box and i will be receiving it tomorrow
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Old 09-23-2009, 08:15 AM
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Re: is this a known issue?

Quote:
Originally Posted by bikeandestroyx View Post
ive had 4 touch pros with this problem, and my diamond has it currently. It is a know issue, but verizon denies the fact that it is so big..
They will still replace your phone though, if you have had 3 replacements in 90 days you can call them up and ask about getting a different comparable phone, most likely they will offer you the diamond. Tell them it is the same phone same hardware, which means it has the same problem and you need the keyboard, they will probably tell you your out of luck. Politely ask them to talk to a tier 2 tech support person. From there you should have better luck, if they still tell you only the diamond, tell them you will think about it.
Call back and repeat!
I had to call back a second time for them to finally transfer me to a tier 2 tech support. I had to pay $40 for taxes but they sent me the tp2 as a replacement. Its new in box and i will be receiving it tomorrow
What makes you think he wants a TP2? Not everyone is out to get one.. Actually HTC has a couple of phones around the corner that are going to be even better, that's the problem with tech. By the time your get it its already obsolete. Thanks for the info though.

My TP form Sprint has no rainbow and this is my second one, first one the chrome started cracking.
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Old 09-23-2009, 11:12 AM
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Re: is this a known issue?

Quote:
Originally Posted by Cyorke View Post
do you mean like a rainbow effect in the middle of the screen? Does it sorta look like when oil has water spilled on it in a parking lot. I have the same thing on my SPrint TP. I can see itg mostly when it is powered off but if held at the correct angle can see it when powered on. It almost looks like the laminated pieces in the screen are seperating. I plan on taking mine to the local SPrint store as soon as I can.
that is exactly it at first it was like the size of a thumb print in the middle not its pretty much the entire screen
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Old 09-23-2009, 11:13 AM
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Re: is this a known issue?

Quote:
Originally Posted by bikeandestroyx View Post
ive had 4 touch pros with this problem, and my diamond has it currently. It is a know issue, but verizon denies the fact that it is so big..
They will still replace your phone though, if you have had 3 replacements in 90 days you can call them up and ask about getting a different comparable phone, most likely they will offer you the diamond. Tell them it is the same phone same hardware, which means it has the same problem and you need the keyboard, they will probably tell you your out of luck. Politely ask them to talk to a tier 2 tech support person. From there you should have better luck, if they still tell you only the diamond, tell them you will think about it.
Call back and repeat!
I had to call back a second time for them to finally transfer me to a tier 2 tech support. I had to pay $40 for taxes but they sent me the tp2 as a replacement. Its new in box and i will be receiving it tomorrow
this is what i have done to get away from my blackberry storm thinking the tp is better. def not both phones are equal crap that arnt reliable. what are the odds they'd do it again in like 60days?
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