Screen is Dead - What should I do?
 

i dropped my phone and now the screen is dead. right now, the only way i can see what is going on is using "my mobiler." i have not brought it into sprint yet or called asurion. i am hoping to get a new replacement. looking at this thread.. it looks like that will be hit and miss. anyone have any more information on that? or some suggestions on how to go about making sure the replacement is new?

i am also wondering about the data on my phone. using "my mobiler" i have been able to back up my data and delete things off the phone. i have also used pim backup to back up my contacts, texts, etc.

should i remove other programs, etc before taking it in or calling asurion?

should i or can i flash the phone to original condition?

i have also synced with microsoft myphone.

thanks for your help!

johnboyinfl

Re: Screen is Dead - What should I do?
 

if you've never unlocked or flashed your phone, then just do a hard reset and it will delete everything and return it to stock.

if you have unlocked and flashed, then just download the shipped rom here and flash it, then relock it using the relocker here

Re: Screen is Dead - What should I do?
 

my screen is dead too.
if i buy the parts can i replace it myself?

Re: Screen is Dead - What should I do?
 

i have not unlocked or flashed the phone. i only ran the sprint clean up. i was just wondering about doing a hard reset without being able to see the screen. or is that possible using the "my mobiler?" how would i go about doing that?

thanks,
jc

Re: Screen is Dead - What should I do?
 

you can do it from my mobiler. just click on Start-Settings-System-Clear Storage. then it will be ready for return

Re: Screen is Dead - What should I do?
 

yea...it's not that hard. there's a picture guide on disasembling your phone on here

Re: Screen is Dead - What should I do?
 

Why don't you just take it to a sprint repair center? Just tell them it went off and won't come back on....MY phone was stuck in landscape mode and the replaced the entire top half of my phone yesterday

Re: Screen is Dead - What should I do?
 

probably cause he's with MetroPCS