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Re: Crash
Quote:
I recommend performing a hard reset. This will wipe everything on your phone and reset it as if it came out of the box. You must backup all your contacts and appointments using a program such as PPCPimBackup. If you need more guidance, let me know and I can go into detail and/or refer you to detailed threads on how to proceed.
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Re: Crash
Your right, they are wrong. The crack in the chrome is a known defect. They probably didnt know. You have to tell them to look it up. I had the same cracking problem with mine. All I had to do is call customer care and tell them about the issue, and tell them to look it up as a known defect. It took about 30 seconds for her to find the defect listed and shipped a new replacement overnight with a phone return package.
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Hypnotic2010 Custom PPCGEEKS and XDA Developers search tool **Got Lasers?? Check out our site for shows and equipment: http://www.ctlasers.com/ -A quick thanks always helps! |
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Re: Crash
the op should do a *2 exchange rather than try to intentionally brick the phone. no haggling or nonsense, just tell them you don't have time to keep running back and forth to the store and you'll get overnighted a replacement. this is how i do it, no fraud neccessary.
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Re: Crash
thats just in bad taste to ask us how to brick your device...
just call, or use sprints advanced exchange online... thatll replace it too
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Sprints new slogan should be " Whether its a Early Upgrade or charges for nothing, We'll be there"
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Re: Crash
I wonder if there are sprint employees here reading these threads. They're probably reporting back to sprint that people are intentionally bricking their phone just to get a replacement.
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Re: Crash
i already called customer care and told them about the know issue. i told the lady to look it up on her computer and she said no, that she was sorry but she would have to claim it to insurance and charge be $100 for a new one. i kept telling her that sprint had admitted to this as a known issue that they would replace the phone, she kept saying that she couldnt help me. I got frustrated and hanged up on the lady. grrrrrrrrrrrrrrrrrrrr
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