PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices


Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 07-08-2009, 08:50 AM
ChappyEight's Avatar
Lurker
Offline
Pocket PC: HTC Touch Pro (Sprint)
 
Join Date: Jan 2009
Posts: 8
Reputation: 0
ChappyEight is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
CDMA Doesn't Charge Sometimes

Okay, here's the situation.

My wife purchased a Sprint Touch Pro in February for her job. Everything was fine for a couple months but then it randomly would not charge overnight. Basically, the white LED's would indicate it was fully charged, then you'd start the phone up and battery would be critically low.

Now, there was also a funky twist. Sometimes the phone actually would be charged but the battery indicator on screen would show the critically low icon. When you click on the icon, it would say that the battery status was unknown.

So, after 4 visits to Sprint and a few phone calls, they finally replaced the phone yesterday.

This morning she turns the phone on after charging overnight and the battery indicator shows the critically low icon. When clicked upon, it states that the battery level is unknown. WTF?? It appears to have charge, but the indicator is f'd.

The phone is plain jane stock right now, I've not tweaked/hacked it in any way.

Any ideas on what could be causing this issue? The Sprint techs are clueless and keep changing batteries. After the 3rd battery, you'd think they'd figure out that's not the problem.

Thanks in advance.
Reply With Quote
  #2 (permalink)  
Old 07-08-2009, 11:38 AM
gprimr1's Avatar
PPCGeeks Regular
Offline
Pocket PC: Epic 4G/U301 USB Card
Carrier: Sprint
 
Join Date: Dec 2008
Posts: 191
Reputation: 90
gprimr1 is becoming a great contributor
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

The internal charging circuit isn't working. Time for a new phone.
Reply With Quote
  #3 (permalink)  
Old 07-08-2009, 11:41 AM
RichardManciniJr's Avatar
N00b
Offline
Pocket PC: HTC Touch, PPC6700, HTC Mogul
Carrier: Sprint
 
Join Date: Feb 2008
Posts: 33
Reputation: 10
RichardManciniJr is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

Quote:
Originally Posted by gprimr1 View Post
The internal charging circuit isn't working. Time for a new phone.
I agree. this also happened to me on my 6700, mogul, and my touch. HTC just doesn't seem to have gotten that charging circuit down yet lol..
__________________
Reply With Quote
  #4 (permalink)  
Old 07-08-2009, 11:43 AM
ChappyEight's Avatar
Lurker
Offline
Pocket PC: HTC Touch Pro (Sprint)
Threadstarter
 
Join Date: Jan 2009
Posts: 8
Reputation: 0
ChappyEight is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

Thanks for the heads up guys. We swapped the phone last night for, I'm assuming, a refurb.

This morning, the battery indicator was showing the exclamation point symbol and said that battery info was not available, but after restarting the battery showed as full.

Hopefully it stays that way.

Thanks again for the info.
Reply With Quote
  #5 (permalink)  
Old 07-08-2009, 11:49 AM
krielys's Avatar
PPCGeeks Regular
Offline
Pocket PC: herman <- titan <- apache
Carrier: cricket
 
Join Date: Oct 2008
Posts: 60
Reputation: 40
krielys is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

i can think of two possible causes.. either the battery is not getting correct voltage while charging, or the phone needs its battery memory dumped..

1) are you using the charger that came with the phone ?

2) whens the last time you let the lithium ion battery completely die ? unlike nickel batteries youre not really supposed to let l-ion die, but depending on the type of gadget youre using you might have to let the l-ion completely drain like once a month to clear battery memory.

edit: also theres a third one possibly - is the phone doing anything at night that would cause it to overheat ? like.. is the wifi kept on for the entire night or anything ? hot l-ion batteries will disconnect themselves and prevent charging.

Quote:
Originally Posted by ChappyEight View Post
Okay, here's the situation.

My wife purchased a Sprint Touch Pro in February for her job. Everything was fine for a couple months but then it randomly would not charge overnight. Basically, the white LED's would indicate it was fully charged, then you'd start the phone up and battery would be critically low.

Now, there was also a funky twist. Sometimes the phone actually would be charged but the battery indicator on screen would show the critically low icon. When you click on the icon, it would say that the battery status was unknown.

So, after 4 visits to Sprint and a few phone calls, they finally replaced the phone yesterday.

This morning she turns the phone on after charging overnight and the battery indicator shows the critically low icon. When clicked upon, it states that the battery level is unknown. WTF?? It appears to have charge, but the indicator is f'd.

The phone is plain jane stock right now, I've not tweaked/hacked it in any way.

Any ideas on what could be causing this issue? The Sprint techs are clueless and keep changing batteries. After the 3rd battery, you'd think they'd figure out that's not the problem.

Thanks in advance.

Last edited by krielys; 07-08-2009 at 11:52 AM.
Reply With Quote
  #6 (permalink)  
Old 08-08-2009, 09:03 PM
mastergadgets's Avatar
Regular 'Geeker
Offline
Pocket PC: Alltel 6800 > Touch Pro > Imagio>Droid Razr
Carrier: Alltel>Verizon
Location: Molino, Florida
 
Join Date: Oct 2008
Posts: 416
Reputation: 355
mastergadgets is becoming a PPCGeeks regularmastergadgets is becoming a PPCGeeks regularmastergadgets is becoming a PPCGeeks regularmastergadgets is becoming a PPCGeeks regular
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

Mine does the same thing but I noticed if you wait five to ten seconds after you turn it on, the battery guage/indicator will finally catch up and show the correct indication, full charge.
__________________
©¿©¬ If I helped, hit the "Thanks" button!
---------------------------------
Artificial Intelligence is no match for natural stupidity!
Reply With Quote
  #7 (permalink)  
Old 08-08-2009, 09:05 PM
PPCGeeks4ME's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: May 2009
Posts: 97
Reputation: 130
PPCGeeks4ME is keeping up the good workPPCGeeks4ME is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: CDMA Doesn't Charge Sometimes

I've seen the same thing. Generally, if I click the batter icon and it says, "unknown," I just wait a few seconds and it eventually comes back.
__________________
HTC Evo 4G
DamageControl 3.5
netarchy 4.03
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 06:31 AM.


Powered by vBulletin® ©2000 - 2024, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com