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Re: Sprint Advanced Exchange...New or Refurb?
you, my friend, will most likely end up with a refurb if it's coming from tech support. asurion will replace it with a new one but you might end up light the deductable.
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Re: Sprint Advanced Exchange...New or Refurb?
If your phone was replaced by Asurion - call Asurion about the problem. Asurion will replace it under warranty. Same thing happened to my wife's phone. Sprint sent a refurb. Told them that was unacceptable as the phone was barely a month old. Sent the refurb back and called Asurion. Phone arrive the next day - new in box. No charge. Sent old phone back minus battery so we ended up with extra accessories
Last edited by mlr_90; 06-02-2009 at 01:36 AM. |
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Re: Sprint Advanced Exchange...New or Refurb?
yea u can just get a replacement but i would recommend asking to talk to a supervisor and tell them you do not want a refurb and and don't take a no for an answer then u can most likely get a new one.
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Re: Sprint Advanced Exchange...New or Refurb?
I went through about everyone at Sprint - from customer service reps to tech support to customer retentions. Stayed on the phone for 2 days and even went to a Sprint repair store. They called and got the same runaround. We pay Sprint $1800 a year and the best they could do to replace my wife's month old phone is send a refurb or offer $100 off the purchase of a new one. I was about fed up. As a last resort I called Asurion since they were the ones who provided the phones as upgrades to our Moguls. I was off the phone in ten minutes and a new phone was on the way free of charge.
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Re: Sprint Advanced Exchange...New or Refurb?
I just did a TEP replacement for failed keyboards and got a refurb. You can check it's refurb status in the EPST settings. hit ##778# in the dialer, enter your MSL, and it's buried in there.
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Re: Sprint Advanced Exchange...New or Refurb?
so, i just got a refurb from sprint less than a week ago. when i flip up the screen it feels wably, like its going to break any second, my ol TP did not do this, unacceptable. Hope assurion shows me love tomorrow when i call
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Re: Sprint Advanced Exchange...New or Refurb?
Seriously guys, there are no more problems with refurb phones as there are with new phones. I think this is such a stupid whine.
Furthermore, isn't the broken phone used already? |
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Re: Sprint Advanced Exchange...New or Refurb?
Quote:
So what's the quickest option? Going to the Sprint Store or doing it this way?
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