Refurbished phone question

mtres · #1 (**permalink**) 07-23-2009, 09:28 PM

I need a favor. Grab your TP and give me some feedback on the mechanics. Let me explain: My phone bricked after 6 months and I had to take it to a Sprint Service Center. Nice people but the first exchanged phone (they are all refurbished BTW) was really sloppy. The top part of the phone was loose...etc. and the battery cover had a poor silver paint job. Now I'm on my second phone. It also seems a bit loose but I need varification that I'm not crazy. My original phone seemed very tight...even gaps between top & bottom and minscule rotation top on bottom. When I cup my second refurbished phone in by left hand and attempt to adjust the volume the top of the pone rotates right 2mm...with minimal pressure. Also the gap between the left side of the phone and the right is noticably different with the left side being larger. (when I push anything on the screen of the left side there is a noticable give as the top of the phone pushes down)

Another issue...did HTC change the stylus from a magnetic stay to a friction stay? The phone I now have doesn't suck the stylus in and hold it...it's all friction.

Check your phone a give me feedback. My local sprint stores do not carry any new TP now...they say online only so I can't compare this phone with anything. I'm ready to call Sprint and try to get a new TP...these refurbished ones are not too impressive.

tatoniss · #2 (**permalink**) 07-23-2009, 09:45 PM

yes the same thing with the stylus not sucking in happened to me, but the magnet is still there just put your stylus on side of the phone and it will stick.

**NinjaMom** · #3 (**permalink**) 07-23-2009, 09:53 PM

My TPs never seemed to have the
magnetic stay.

My new TP replacement was NIB
from Sprint. Build date 7-3-09
is solid! No screen wiggle.
Doesn't budge when pressing power
or volume buttons. Even gaps all the way
around.

Other two TPs, both NIB, had all
those issues. Later build dates
definitively equal more solid
build. Hope that helps the keyboard
too!

Major_Nate · #4 (**permalink**) 07-23-2009, 10:04 PM

If it is hard to press the stylus in, then they may not have closed the phone up properly. There is a wire that, if dislodged from its resting place, can interfere with the storage of the stylus. This can be fixed by taking the rear housing off of the Touch Pro then adjusting the position of this little black wire. It has happened to me a few times.

tatoniss · #5 (**permalink**) 07-23-2009, 11:09 PM

So you mean we need to unscrew the back, is there an way that is less drastic, cause i see the wire that is interfering

Major_Nate · #6 (**permalink**) 07-23-2009, 11:28 PM

Quote:

Originally Posted by tatoniss

So you mean we need to unscrew the back, is there an way that is less drastic, cause i see the wire that is interfering

you can try to use a very small jewelers screwdriver to tuck it back in through the stylus slot, but I believe the only way to be sure that it is seated properly is to remove the rear housing. To do this, you will need a T6 Torx bit. Just take out the stylus, and then the four screws on the back. Make sure when you put it back together that all the cables and connections are solidly hooked up.

tatoniss · #7 (**permalink**) 07-24-2009, 12:17 AM

i tried pushing it back and now the whole wire is loose, i can see the whole length of wire with the battery taken out and the stylus will not fit, should i just take it to sprint and tell them

tatoniss · #8 (**permalink**) 07-24-2009, 04:49 PM

i took it to sprint and they fixed it for me, thanks for the help