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  #21 (permalink)  
Old 07-23-2009, 05:13 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by TheAlienElite View Post
Wow...dude I would seriously flip out if someone treated me like that...what did you do?
I calmly embarrassed her in front of the whole store & got them to give my d-bag ex a brand new phone, haha...

Oddly enough, I have dealt with her since then & she's been nothing but nice & helpful ever since. Guess she realized you don't scam the 1337 :P
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Old 07-23-2009, 05:13 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by boredandtattooed View Post
she wasnt smart enough to tell you that there would be a very noticeable difference in the weight of the package???
No. LOL

Which I was trying to ask her... What would be the weight of the refurb package. I wasn't guaranteed that they would arrive on the same day. I thought I remembered the NIB being roughly 3lbs... But I wasn't for sure about it.

Luckily they came the same day... So I just opened the heavier of the two.
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Old 07-23-2009, 05:28 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by Biggnaa20 View Post
Another sprint rep tried to get me to pay $150 to fix my charger port. When I said I had insurance he said it wouldn't cover it, but that i could Upgrade! yeah pay another 200 and sign up for 2 more years. I left and called Asurion and had a new (upgraded) phone the next day. Today I saw a Sprint rep try to sell a CDMA Blackberry (not the world edition 8830) to a woman who would spend half her time in France and Canada. She didn't seem to get that she wouldn't be able to use it...nor did she get when i tried to explain the differences between CDMA and GSM.

No success story there...

nb
Back in my verrry early days of WinMo geeking, I had an old ppc-6600(the very first EVDO handset w/the up-sliding keyboard) that I tried to flash... on VISTA. I didn't know that the RUU wouldn't work on Vista(this was 3 years ago & I had an early RC version), and couldn't boot the phone at all. I panicked & thought I bricked it, and took it to the closest repair center. An hour later, they came out & told me it was 'fried' & that I'd have to buy a new phone(even though I had insurance). I took it back, went home, did some research, and reflashed it successfully on an XP machine. Viola! It booted just fine. So much for being 'fried'. I was so mad, I couldn't believe that they didn't just try reflashing it at the store. I guarantee all that happened was that they reset it a couple times and let it sit on a table for an hour while they picked their cracks & tried to look busy.

Another time with the same ex that had the Treo, his new phone started messing up again after a few months so we took it to the repair shop to have it looked at(same one that I took the 6600 to). They took it apart, broke it even more rendering it totally unusable, and gave it back telling us there was nothing they could do & to buy a new phone. I had him call Sprint retentions & file a complaint, and they sent him out a brand new phone for free after hearing what happened.

I have since filed a complaint on that store, not that it did any good. Dont ever go to the sprint store on I-240 in Oklahoma City!

I had a problem with my bill once, I was double billed one month & the manager at the local store told me that they bill you for 2 months sometimes. Well, I get a bill the next month right on time. So I go back, ask him to explain this one, and he just pointed to the red Customer Service phone & went back to his paperwork. I call CS, explain the problem, explain what he told me, and they ask to speak to him. He takes the phone, and tells them that he NEVER told me that, and he didn't know what I was talking about. I was shocked. He basically called me a LIAR right in front of my face. I left & called Cs back, and they found out that I had indeed been double billed, and I was credited for the overage. So he not only insulted me, he BSed me too. Thankfully, that store has a new manager.

With all the obvious incompetence of Sprint reps, why won't they hire qualified people? LIKE ME?!?! Aaaaargh.

Last edited by kabuk1; 07-23-2009 at 05:37 PM.
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  #24 (permalink)  
Old 07-23-2009, 05:35 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by kabuki
With all the obvious incompetence of Sprint reps, why won't they hire qualified people? LIKE ME?!?! Aaaaargh.
+1 ha.

I went to the Sprint store in the mall of...Kankakee I think, asking questions about my TP, the guy said they know nothing about the TP and they don't stock it because it's so expensive...
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Old 07-23-2009, 06:58 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by TheAlienElite View Post
+1 ha.

I went to the Sprint store in the mall of...Kankakee I think, asking questions about my TP, the guy said they know nothing about the TP and they don't stock it because it's so expensive...
That's likely true - however the store in the mall is probably not an actual Sprint store. Sprint has several authorized retailers that use the Sprint name but are not under direct control of Sprint.

I will also say that the TP and the Diamond are no longer being stocked at the stores (or at Best Buys) in prep for the release of the 2s - expected some time in September, but don't hold your breath. You can still get them directly from Sprint though.

And btw - I can't stand the Pre. Better than the iPhail, but still wouldn't trade my WM - especially w/ 6.5
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Old 07-23-2009, 07:22 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by TheAlienElite View Post
+1 ha.

I went to the Sprint store in the mall of...Kankakee I think, asking questions about my TP, the guy said they know nothing about the TP and they don't stock it because it's so expensive...
Ya, I remember when I first got my 6800 Mogul on eBay, then brought it in to my store that I worked in in our Mall, we did not have any available to sell there either. Once I got to show it off to customers, and also spread the word about ppcgeeks, our manager went ahead and ordered 6-8 of them, and we could not keep them in stock fast enough. All the while I had my USB drive with all my CABs backed up in case customers wanted stuff...haha.
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Old 07-23-2009, 08:54 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by bjhill2112 View Post

And btw - I can't stand the Pre. Better than the iPhail, but still wouldn't trade my WM - especially w/ 6.5
I think what's kinda funny is, people complain about the shoddy hardware quality of the Diamond/TouchPro & ask if they should "upgrade" to a Pre.

Well, my boss did exactly that. He returned his 4th defective Pre last week (the Pre hardware is absolute junk)& went back to a BB saying "never again"

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Old 07-23-2009, 09:00 PM
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Re: FYI: Shady Sprint Sales

Yeah....it happens....

I once had a Sprint rep tell me that he would do an in-store swap of my defective 6700 for a 6800 (cause they didn't have the 6700 any longer) but it requires a purchase of at least $99 in accessories!!!

I used to be a Sprint employee and have been a customer for over 11 years...I know this is not policy but simply a rep trying to boost his sales...something that is not right and misleading to the customer.

So, I ended up buying a BT headset and some additional accessories that I later decided I really didn't want. SO, I returned them. Still had the new handset, but not the accessories I was forced to purchase.

I just don't like being strong-armed into something that is just a lie.
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Old 07-23-2009, 09:28 PM
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Re: FYI: Shady Sprint Sales

yea 98.99997% of all sprint reps are complete morons when it comes to the phones they are selling i was in the local store today looking for a replacement phone for ME !

when a guy was in with his Touch pro saying the keyboard lag is killing him . the "rep" said what keyboard lag he has had his touch pro since release and not had this happen ..

i jump in with a quick google search and say dont be stupid look it's just not him and showed him the google search of 40 + pages of keyboard lag complaints . he stops looks @ me and sak WHO are you ? i just say a VERY UNHAPPY touch pro owner lol . then i pull my touch pro out . show the guy the keyboard lag fix posted here on PPCGEEKS .. he just happen to have total commander on his phone and BOOM restarted and lag is gone. best part is when the "rep" just stood staring at me looking as if he wanted to rip my head off
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Old 07-23-2009, 09:41 PM
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Re: FYI: Shady Sprint Sales

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Originally Posted by NinjaMom View Post
Sprint Reps can be tards for sure. I recently had to replace my pro again for the keyboard. Somehow I got a refurb and a NIB sent to my home at the same time. They caught it, but it was too late to stop shipment on the refurb. So they told me to refuse the refurb at the door. I tried to explain that the shipping boxes look the same... How would I know which to refuse. They told me the new phone would have all the accessories with it. The refurb would not. She couldn't understand that the shipping boxes are IDENTICAL. LOL
how did u end up getiing a NIB? who did u have to talk to, what did u say. this last time my phone went bad they sent me a refurb and that one had probs so they sent me another and this one has other problems...funny thing is i looked in my closet last night and counted 6 retail tp boxes that my wife and i have gone through, i havent been keeping count on the refurbs, my last refurb lasted quite a while with no problems till the keyboard died...id like to get a new one again but advanced exchange escalations says they cant get me a new one, just another phone but it will be a refurb, what if i wait till the tp2 comes out and ask them to swap to that one? think they will or say no cuz they dont have any refurbs
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