Emails auto deleted off phone???

[execdec]

Hi all. I am having problems with my TP auto-deleting my emails from my inbox. After 1 week, the emails in the inbox just disappear. They don't go into the deleted items folder either. I called sprint to ask for assistance, they don't know anything. So they sent me a new phone...same problem.
Is there a setting in there somewhere to stop this from happening???

Any help out there is much appreciated!

[Big Redneck3100]

Are you syncing with your pc or anything? Are they still on your main server if you login to your mail on the web?

[execdec]

I've gone through all of the settings, can you help me find where that setting is?

[Big Redneck3100]

I just looked and I was mistaken...are the emails still on the main server? Let me see what I can find in the settings real quick bro....

[execdec]

thanks! Yes they stay on the server.

[Big Redneck3100]

ok, try this....open your messaging...hit menu, tools, options...then tap your email account...then send/recieve schedule...and see what the "download messages" box has....Mine is set to "from past 7 days", and will remove all messages from my phone older than 7 days everytime I send/recieve....does that help?

[nxtech3]

you have to make sure the emails arent deleted off server, its more likely a setting on the PC you are using and not the TP

[Big Redneck3100]

Originally Posted by execdec

thanks! Yes they stay on the server.

His mail stays on the server, it may just be set like mine to download past 7 days messages...and it removes older than 7 days...I do that so I dont clutter up my inbox lol.

[execdec]

lemme try..

[execdec]

I think that may have worked. I switched the setting to download all messages, and it only brought back the ones that I DID NOT DELETE, but they disappreared on their own. REDNECKS ROCK!!!!