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  #1 (permalink)  
Old 06-22-2009, 11:36 AM
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Emails auto deleted off phone???

Hi all. I am having problems with my TP auto-deleting my emails from my inbox. After 1 week, the emails in the inbox just disappear. They don't go into the deleted items folder either. I called sprint to ask for assistance, they don't know anything. So they sent me a new phone...same problem.
Is there a setting in there somewhere to stop this from happening???

Any help out there is much appreciated!
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Old 06-22-2009, 11:39 AM
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Re: Emails auto deleted off phone???

Are you syncing with your pc or anything? Are they still on your main server if you login to your mail on the web?
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Old 06-22-2009, 11:41 AM
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Re: Emails auto deleted off phone???

I've gone through all of the settings, can you help me find where that setting is?
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Old 06-22-2009, 11:48 AM
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Re: Emails auto deleted off phone???

I just looked and I was mistaken...are the emails still on the main server? Let me see what I can find in the settings real quick bro....
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Old 06-22-2009, 11:50 AM
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Re: Emails auto deleted off phone???

thanks! Yes they stay on the server.
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Old 06-22-2009, 11:53 AM
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Re: Emails auto deleted off phone???

ok, try this....open your messaging...hit menu, tools, options...then tap your email account...then send/recieve schedule...and see what the "download messages" box has....Mine is set to "from past 7 days", and will remove all messages from my phone older than 7 days everytime I send/recieve....does that help?
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Old 06-22-2009, 11:55 AM
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Re: Emails auto deleted off phone???

you have to make sure the emails arent deleted off server, its more likely a setting on the PC you are using and not the TP
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Old 06-22-2009, 11:57 AM
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Re: Emails auto deleted off phone???

Quote:
Originally Posted by execdec View Post
thanks! Yes they stay on the server.
His mail stays on the server, it may just be set like mine to download past 7 days messages...and it removes older than 7 days...I do that so I dont clutter up my inbox lol.
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Old 06-22-2009, 11:59 AM
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Re: Emails auto deleted off phone???

lemme try..
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Old 06-22-2009, 12:01 PM
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Re: Emails auto deleted off phone???

I think that may have worked. I switched the setting to download all messages, and it only brought back the ones that I DID NOT DELETE, but they disappreared on their own. REDNECKS ROCK!!!!
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