Anyone ever needed a repair, but they already flashed another ROM?

[narcisis]

Hey guys, I was wondering has anyone had to get a replacement or repair done on their TP after changing the ROM, and I assume, voiding the insurance contract (if that even applies if you go to the store for a repair)? I need to drop by the Sprint store to get mine fixed, or swapped with another but the stock rom clearly isn't on it anymore. Wondering if I should try to switch back to stock.. dunno.

[twistedfish]

Switch back...if you are having problems and they see another ROM on the phone they will automatically say that is the issue. Don't give them a reason to give you grief!

[BRIVERS73]

Flash back to stock, you will have to relock it as well...You can find the Sprint ROM here & Relocker here

[narcisis]

Originally Posted by twistedfish

Switch back...if you are having problems and they see another ROM on the phone they will automatically say that is the issue. Don't give them a reason to give you grief!

Yea this is what I was thinking! I hate that.
"OH HERE'S THE PROBLEM RIGHT HERE, YOU HACKED IT"

...I cant stand them I swear.

[nxtech3]

its all business, techs get charged back if they send a phone back that isnt under the Sprint guidelines. They (even though im a tech, i dont group myself with most of them) cant troubleshoot the way Sprint wants them to if the ROM isnt stock, because maybe, just maybe, there is something that the custom ROM is messing up. i know i know, what are the odds cooked ROMs could screw something up more than stock, but im just going on what I was trained, versus what i have learned here.

[narcisis]

Originally Posted by nxtech3

its all business, techs get charged back if they send a phone back that isnt under the Sprint guidelines. They (even though im a tech, i dont group myself with most of them) cant troubleshoot the way Sprint wants them to if the ROM isnt stock, because maybe, just maybe, there is something that the custom ROM is messing up. i know i know, what are the odds cooked ROMs could screw something up more than stock, but im just going on what I was trained, versus what i have learned here.

You're a tech? Hm.. could I get a little insight from you on this problem for a second? Just trying to figure out if its something that can be fixed in store, or will they have to ship me one. The screen on my TP just started flickering and jumping around, it's pretty unusable at times. I've head it could be the battery, then I heard they would have to swap screens, then it's just plain bad, etc. . etc..

Any ideas?

[dashiot]

Originally Posted by nxtech3

its all business, techs get charged back if they send a phone back that isnt under the Sprint guidelines. They (even though im a tech, i dont group myself with most of them) cant troubleshoot the way Sprint wants them to if the ROM isnt stock, because maybe, just maybe, there is something that the custom ROM is messing up. i know i know, what are the odds cooked ROMs could screw something up more than stock, but im just going on what I was trained, versus what i have learned here.

I can back you (nxtech3) on this, i'm a tech myself and i'm basically the WM Expert as you could put it for my store. Before I went to the Tech-Side, they would instantly reject and service to a moded/flashed phone. So trust me, FLASH BACK TO STOCK.

Originally Posted by narcisis

You're a tech? Hm.. could I get a little insight from you on this problem for a second? Just trying to figure out if its something that can be fixed in store, or will they have to ship me one. The screen on my TP just started flickering and jumping around, it's pretty unusable at times. I've head it could be the battery, then I heard they would have to swap screens, then it's just plain bad, etc. . etc..

Any ideas?

From my point, I would just replace the phone unless I knew I had a definate working LCD/keyboard. Good chance is they will just order you a recon/reman.

[narcisis]

Hm.. wellp, time to find out how to flash back to stock. Then I gotta find a stock ROM somewhere.. argh.

Thanks guys.

[mgioia2]

Originally Posted by BRIVERS73

Flash back to stock, you will have to relock it as well...You can find the Sprint ROM here & Relocker here

Someone has already done the leg work for you...

[Lat]

I just got my refurb repair. Mine was a physical problem (raised button issue, so bad the buttons stopped working).

I ended up reflashing the Stock Telus rom, the Telus radio, and relocking it, even though it definitely wasn't a rom problem. I don't think they'll have any issues with it going back