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Old 06-14-2009, 01:48 AM
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On my 3rd HTC Pro and about to get a 4th- HELP!!

I am new to Sprint, to HTC Pro. switched from Verizon and had the old Treo 650. Have had the HTC Pro for 40 days and about to get my 4th phone. All phones just stopped charging, wall outlet or the computer. will not sync or charge. The techs at Sprint take apart the charging port and say the mother board went out every single time and they ship me a replacement, the new one will last 2-4 days and the same issue. I charge the phone at night on a wall charger, and then during the day charge as it syncs. Am I the lone ranger with this issue. Can I try different things, this is painful. I am even considering switching to different phone altogether.

Last edited by Haris; 06-14-2009 at 01:02 PM.
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Old 06-14-2009, 01:53 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

Sorry to hear that OP... this is the first I've heard of anything like this..... 3 times the same exact thing is almost unheard of... maybe a bad batch of TP's floating around?
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Old 06-14-2009, 01:55 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

it's gotta be your cable or power supply. what wall charger are you using?
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Old 06-14-2009, 01:59 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

Yeah that idea totally went over my head..... but why would the tech think other wise?

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Old 06-14-2009, 02:16 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

Quote:
Originally Posted by journeyman73 View Post
You that totally went over my head..... but why would the tech think other wise?
was that to me?
a bad cable or dirty power could ruin the phone.. but I'm assuming they gave the op a new set of those too.
although the dirty power could be coming from the wall or the sync pc.
make sure you A/C outlet is wired right (some surge protectors will tell you or get a outlet tester @ radioshack/homedepot)
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Old 06-14-2009, 02:16 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

Its probably your charger, Have you used the same charger on all of them?
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Old 06-14-2009, 02:19 AM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

Quote:
Originally Posted by shaggylive View Post
was that to me?
a bad cable or dirty power could ruin the phone.. but I'm assuming they gave the op a new set of those too.
although the dirty power could be coming from the wall or the sync pc.
make sure you A/C outlet is wired right (some surge protectors will tell you or get a outlet tester @ radioshack/homedepot)
Yea sorry for not being clearer... makes since though
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Old 06-14-2009, 01:00 PM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

I never thought of it. I have been using the same charger and cable, wall outlet I use doesn't have any surge protection, didn't think that was important. My computer is connected to surge protection and when I synced my Treo 650 ove the last 5 years on the USB port had no issues,

I will ask Sprint to give me a new charger and cable.
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Old 06-14-2009, 01:16 PM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

probably the charger. It's basically a transformer stepping 120volts to what? 5.5volts at 1 amp. Most likely what is happening is the charger is messed up and is sending too many volt amps to your phone. I doubt it is the actual wall outlet.. i mean if you lost a neutral somewhere you would see the phone literally smoking, so i doubt that is it. I guess it could be possible your pole transformer is sending a higher voltage to your house.. like 130 volts plus.. Your light bulbs burn out really fast?
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Old 06-14-2009, 02:13 PM
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Re: On my 3rd HTC Pro and about to get a 4th- HELP!!

My light bulbs don't burn out fast, I have HD tv and all computers and laptops and no problems on electronics at all. I will have them replace the charger. Thanks!!
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