PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 05-31-2009, 06:26 PM
ZaijiaN's Avatar
PPCGeeks Regular
Offline
Pocket PC: Touch Pro
Carrier: Sprint
 
Join Date: Sep 2006
Posts: 145
Reputation: 330
ZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
My TP is falling apart, but it hasn't been physically abused!

My TP has been falling apart lately. I haven't been abusing it, and it's had a case on it for the past 6 of the 7 months I've owned it. I bought it the day it came out, so I daresay this is one of the oldest TPs out there.

However, look at the condition it's in:

The casing near the sliding rail has broken through


The casing on the opposite side is also cracking


And not to mention the touchpad which hasn't sat correctly ever (not even on day 1)


It has been in a plastic case the entire time, except for the past month when the tabs on the case broke (it was the snap-on kind), so it's been very well protected.

When the case came off, I noticed the crack in the 2nd picture. In the 4 weeks since, I've not dropped the phone AT ALL, yet the crack in the 1st picture developed. That crack seems to be because it's right next to where the slide-stop is for the sliding action.

Like I said before, I haven't abused the phone in any way, i've taken care of it, and it's been in a case for most of the time i've had it - yet it's falling apart! Should I really have to pay $100 to have it replaced via TEP?
__________________
Like my software? Please donate me a cup of coffee or a burrito! Donate
MY APPS
QuickText 1.4 [2012.01.01] Group SMS w/ Templates
Reply With Quote
  #2 (permalink)  
Old 05-31-2009, 06:47 PM
afx's Avatar
afx
Regular 'Geeker
Offline
Pocket PC: HTC Touch Pro (Sprint)
Carrier: Sprint
Location: Houston
 
Join Date: Jul 2007
Posts: 283
Reputation: 165
afx is keeping up the good workafx is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

usually if there isnt any impact marks your okay but if there are scratched corners then when you bring it in they will cry foul, bring it to a sprint store and see what they can do. SOMETIMES they will replace phones like that for free via the TEP
__________________
My history in phones:

Reply With Quote
  #3 (permalink)  
Old 05-31-2009, 06:48 PM
boredmug's Avatar
Regular 'Geeker
Offline
Pocket PC: Hero, Touch Pro
Carrier: Sprint
Location: Austin, Tx
 
Join Date: Nov 2008
Posts: 338
Reputation: 275
boredmug is becoming a PPCGeeks regularboredmug is becoming a PPCGeeks regularboredmug is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Dang.. the D-pad sticking up like that is Hideous.
Reply With Quote
  #4 (permalink)  
Old 05-31-2009, 07:18 PM
Primenall's Avatar
Regular 'Geeker
Offline
Pocket PC: x
Carrier: x
 
Join Date: Jul 2007
Posts: 390
Reputation: 382
Primenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Use the advanced exchange and you never even have to see anyone and they send one first, it should go through sprint not asurion since it's happening from normal useage, but I would add in that it has been doing random resets just to keep it replaced through sprint in case they try to claim you abused it, and route you to asurion.

Select the "Self Service Phone Replacement Page" in the second paragraph
http://www.nextel.com/en/services/se...olutions.shtml

Last edited by Primenall; 05-31-2009 at 07:23 PM.
Reply With Quote
  #5 (permalink)  
Old 06-01-2009, 09:19 AM
AndyCR512's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
Location: Colorado Springs, CO
 
Join Date: Nov 2008
Posts: 117
Reputation: 60
AndyCR512 is becoming a great contributor
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Check your ESN under the battery, see if it's inside this range:

repair damaged pro (scratches)

If so, they may replace it. If not, they may still if you make enough noise.
Reply With Quote
This post has been thanked 1 times.
  #6 (permalink)  
Old 06-01-2009, 09:23 AM
ZaijiaN's Avatar
PPCGeeks Regular
Offline
Pocket PC: Touch Pro
Carrier: Sprint
Threadstarter
 
Join Date: Sep 2006
Posts: 145
Reputation: 330
ZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Quote:
Originally Posted by AndyCR512 View Post
Check your ESN under the battery, see if it's inside this range:

repair damaged pro (scratches)

If so, they may replace it. If not, they may still if you make enough noise.
Thanks for that post, my phone definitely falls in that range (7803xxx)

Last edited by ZaijiaN; 06-01-2009 at 09:40 AM.
Reply With Quote
  #7 (permalink)  
Old 06-01-2009, 09:27 AM
AndyCR512's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
Location: Colorado Springs, CO
 
Join Date: Nov 2008
Posts: 117
Reputation: 60
AndyCR512 is becoming a great contributor
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Since it was old, I thought it might. You might want to take it into a Sprint repair center, since you -may- be able to get them to exchange it for a new one due to the chrome issue.

It's possible the memo has expired, but if you care about whether you get a new one, it's worth a try. If not, you can just do the advanced exchange. If you go, be sure to bring a copy of the memo. Some of them won't be able to easily find the memo (or at least will try not to).

Good luck.
Reply With Quote
  #8 (permalink)  
Old 06-01-2009, 09:28 AM
madcook's Avatar
VIP BABY
Offline
Pocket PC: moto driod
Carrier: verzion
Location: wilsonville or
 
Join Date: May 2008
Posts: 1,539
Reputation: 1435
madcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on repmadcook is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

sounds like your lucky you getting a new phone
Reply With Quote
  #9 (permalink)  
Old 06-01-2009, 09:33 AM
ZaijiaN's Avatar
PPCGeeks Regular
Offline
Pocket PC: Touch Pro
Carrier: Sprint
Threadstarter
 
Join Date: Sep 2006
Posts: 145
Reputation: 330
ZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regularZaijiaN is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

I've contacted eCare and they acknowledged the phone is defective, and have agreed to credit the asurion deduction fee to my account!

But I'll give a local sprint repair center a ring and see if they'll just swap a new one out for me first
Reply With Quote
  #10 (permalink)  
Old 06-01-2009, 03:50 PM
Primenall's Avatar
Regular 'Geeker
Offline
Pocket PC: x
Carrier: x
 
Join Date: Jul 2007
Posts: 390
Reputation: 382
Primenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regularPrimenall is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: My TP is falling apart, but it hasn't been physically abused!

Quote:
Originally Posted by ZaijiaN View Post
I've contacted eCare and they acknowledged the phone is defective, and have agreed to credit the asurion deduction fee to my account!

But I'll give a local sprint repair center a ring and see if they'll just swap a new one out for me first
Yeah try to get it through Sprint as Asurion will drop you if you have 3 replacements in a year (Of course you probably won't need 2 more replacements, but you never know)
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 05:00 AM.


Powered by vBulletin® ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com