The case in the box is crap

[AndyCR512]

I ran across the street yesterday, and the completely-secured flap of the stock Sprint case the phone came with came loose, launching the phone into the asphault. Darting in front of an oncoming car to save the now-separated phone, battery, and cover from certain death, I wondered whether it would still work.

It works, but it is dented and scratched up, especially the edges. I was incredibly mad, and set off to determine how it happened. I am very careful to secure the case tightly.

Here's an experiment. Put the Touch Pro in the Sprint case, kneel on the carpet, and shake it in a motion like running. Watch how fast the velcro comes loose and the phone falls to the carpet. Look at how the velcro meets itself. It barely even touches with how the case is built. It almost misses the other side. You can blow hard at the edge and break it loose.

So I called Sprint, determined to get a replacement. After 8 transfers over an hour and a half and much finger-pointing (It's an Asurion thing! No, it's a Sprint thing! There's a deposit for that! No, Sprint should wave it!), Sprint finally agreed to replace the phone. I expected more of a fight, but there certainly was enough of one. At least they did the right thing in the end.

Let this be a warning to anyone who thinks about using the crappy stock belt case. Find a third-party one. It may save you either $100 or a very long, tiring discussion with Sprint support. It's not exactly easy to explain how the phone getting dented on a road isn't your fault, and it isn't a fun time.

[Dr.8820]

my best advice: get the oem case from the sprint store. it even has a belt clip!

[darren.wlsn1]

i use mine all day every day with no problems. im up\down all day on my tractor and it never let me down.

[grinn]

That's pretty awesome that they're replacing the phone! The case that came with my Telus one seems to be pretty durable. The velcro's holding very tightly for now. Then again, it's only a few days old...

i ditched my stock case a long time ago for a magnetic 1 when my beautiful original tp (on my second 1 b/c of water damage even though it still worked) hit the cement, i was p@#$%d, so i went got 1 from the mall

[AndyCR512]

Originally Posted by darren.wlsn1

i use mine all day every day with no problems. im up\down all day on my tractor and it never let me down.

I would recommend trying the test, and see what happens. I wouldn't want it to happen to you. Mine was fine for a few months, but I started running rather suddenly, and a few strides in it happened.

Originally Posted by grinn

That's pretty awesome that they're replacing the phone! The case that came with my Telus one seems to be pretty durable. The velcro's holding very tightly for now. Then again, it's only a few days old...

that velcro will eventually lose its sealability and ultimately fail

[HBOOT]

+ 1 for the good fight you put up man,that is the spirit
+1 Mr 8820 for suggesting Sprint oem with clip (back is hard as phuk to get out though if you are planning to change battery dont get it)
+1 case that comes with tHE TP is ugly,cheap and unsecure, ditched that biatch in minutes after I got it last year..

[jmy72]

I like the magnetic one also. It keeps the lid closed and secure. I wear it when I go jogging and I never have a problem.

[robp23]

+1 On the back being hard as hell to get off on the sprint oem with clip. Good case though other than that.