TP screen defect? "oily" appearance

[hyun1120]

Originally Posted by xmln3x@gmail.com

If your TP has an oily appearance or residue build up on it, due to use without a screen protector.... try this, it has worked on all my touch devices.

1. Grab a couple Q-tips, some Isopropyl Alcohol 91% (the higher the volume the better, it means less water and water is not good for the screen), and a soft 100% cotton cloth or pick up a cheap pack of eyeglass cleaning cloths from a dollar store or walmart.

2. Lightly dampen the Q-tip with some of the alcohol and rub across the screen removing the residue.

3. Polish the screen with the cloth.

You might have to do this a few times to remove all the residue, but after the 2nd or 3rd time you should be set.

I do this every few days, I also have a screen protector on and this removes all the oil (from fingers) from the screen from daily use.

This will not fix this issue, as the oily surface is underneath the screen. Oil builds up in between the screen and the digitizer.

Originally Posted by rcharles

Hm, I call the Sprint Customer service number and I nearest authorized sprint repair store. Got the same answer from both: "We have determined that it is just a characteristic of the phone and it has absolutley no effect on the phones operation therefore no repair is required or allowed." Anyone else heard this, i am still within my first year.

I was at my local sprint store, they told me the same thing: this is a known issue among all the htc phones, and they will not neither fix or replace your phone for this issue.

Originally Posted by dannieboiz

Will they replace it even with the red sticker that they claim about water damage?

not 100% sure, but according to sprint, if phone show any kind of water damage (in touch pro's case red sticker on the back), they will not provide any kind of service. You will be forwarded to asurion, providing you do have the insurance on it. otherwise, they will not even look at your phone.

but I have seen cases where they serviced the phone even with red sticker issue.
so it really depend on who you talk to, and who services your phone.

[jamey_fields]

Originally Posted by Hawks2005

The TP is not the only phone this happens to, I had 2 Vogues and it happened to both of them after a time. From what I understand it is from the phone heating up and the digitizer warping. xmln3x may be right, but I think the issue some of you are talking about deals with an "oil stain" look in between the two layers of the digitizer, and for that there is no way to fix it. Most carriers will replace your phone, I have Verizon and they will for sure replace it.

Jamey - To answer your question, I believe Verizon is replacing the TP with a TP2.

Well, I went to the store and they ordered me another touch pro...I got it out of the box and it is a refurbished one, but the panel at the bottom is coming off...so I gotta send this one back too...

[mrjinx84]

I don't have TEP on my TP and when I told Sprint about me having the same problem with my screen, they sent me a refurbed TP right away for free. That was earlier this week. The only hard part (well, it's more of a hassle than anything) about all of this was having to flash the stock OS back to the old TP and relock it before I send it back to Sprint.