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Old 02-14-2009, 07:16 PM
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Touch Pro Stopped Charging. Now What?

My Sprint Touch Pro which was purchased from eBay recently stopped charging, and I've had it less than 60 days. The USB port still recognizes headphones, but it will not charge or be recognized by any computers, even after using multiple cables. I mistakenly made a claim through Square Trade, not remembering that it hadn't been 60 days yet, and so I won't be able to get it repaired through them. I am not a current customer of Sprint (I'm on Verizon), so I'm not sure if they will do out-of-warranty repairs for non-customers.

I'm not sure what I should do at this point or who I should be taking this phone to for repair. Will Sprint still do it? Should I try Best Buy? I tried a local place in Chicago, but it sounds like the model is too new for them to have parts. If I have to, I can buy an external battery charger, but eventually I need to get it fixed.

Thanks.

Last edited by Luthyr; 02-14-2009 at 11:37 PM.
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Old 02-15-2009, 12:32 AM
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Re: Touch Pro Stopped Charging. Now What?

some options might include contactinh HTC support, surely they have a way to check to see if the phone is eligable for warranty through their manufatures defect policy. sounds like a contact in the mini USB is not making proper contact. use compressed air to jar loose any debris see if that helps.
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Old 02-15-2009, 10:09 AM
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Re: Touch Pro Stopped Charging. Now What?

I've noticed that when I plug in my charger that it doesn't go in all the way...It sticks out like 3 mm. Also, ill turn around to do something, look back at the phone and its not charging anymore! The charger works its way out somehow! Maybe yours is doing the same?
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Old 02-16-2009, 05:05 PM
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Re: Touch Pro Stopped Charging. Now What?

I discovered Sprint will not do any type of repairs if you are not a customer. I decided to order the extUSB part from eBay and hopefully the local repair shop will do the repair when I bring in the part...
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Old 02-16-2009, 05:11 PM
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Re: Touch Pro Stopped Charging. Now What?

It almost sounds like a "bent pin", since your usb is not going all the way and it makes it way out.

Get some sort of flashlight..etc..and look very close inside the usb and check for bent pins.
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Old 02-16-2009, 05:19 PM
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Re: Touch Pro Stopped Charging. Now What?

This happened to me.... it maybe overheating. turn it off, take out the battery, wait 5 minutes, put the batt back, then plug it in with out turning it on and see if ur circle lights.
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Old 02-16-2009, 05:26 PM
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Re: Touch Pro Stopped Charging. Now What?

you can also try a hard reset or flashing to the stock rom see if that helps.
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Old 02-16-2009, 08:16 PM
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Re: Touch Pro Stopped Charging. Now What?

I'm interested in the OP following up with the suggestions we've given them.
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Old 02-16-2009, 09:00 PM
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Re: Touch Pro Stopped Charging. Now What?

Quote:
Originally Posted by Unknown Zone View Post
It almost sounds like a "bent pin", since your usb is not going all the way and it makes it way out.

Get some sort of flashlight..etc..and look very close inside the usb and check for bent pins.
Either that or you need to clean some lint out of the socket.
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Old 02-16-2009, 09:29 PM
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Re: Touch Pro Stopped Charging. Now What?

Quote:
Originally Posted by Luthyr View Post
I discovered Sprint will not do any type of repairs if you are not a customer. I decided to order the extUSB part from eBay and hopefully the local repair shop will do the repair when I bring in the part...
huge suprise
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