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Old 01-10-2009, 10:15 AM
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"Click to view message" - how to solve this?

I have TPro running Romeos 1.51. For my corporate email (which comes to Tpro via BBConnect), I get "Click here to view message" in the preview on TF3D. But all other accounts like hotmail, gmail shows the preview properly. I dont believe it is html vs text formats that are causing this. Any idea what is causing this???? Any settings to tweak????

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Last edited by kmahesh; 01-23-2009 at 02:29 PM.
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Old 01-28-2009, 11:29 AM
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Re: "Click to view message" - how to solve this?

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Originally Posted by kmahesh View Post
I have TPro running Romeos 1.51. For my corporate email (which comes to Tpro via BBConnect), I get "Click here to view message" in the preview on TF3D. But all other accounts like hotmail, gmail shows the preview properly. I dont believe it is html vs text formats that are causing this. Any idea what is causing this???? Any settings to tweak????

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Are you facing this with all email from that account? I believe the click here to view message appears on all emails with HTML body. In my case, i am connected to my company's exchange server, almost all emails have the preview, but which flipping through emails, one of them gives me, click here to view message. Clicked, and noticed that the message was not downloaded. And i only had a button in the email saying "Ge the rest of this message". Now when i went to my computer to check that email, it was an automatic email sent to my email from our SharePoint portal.

So last but not least, i beleive nothing is wrong with your mail server, not with your TF3D, its just a matter of whether the mesage has been downlaoded to your mobile or only headers. So, i advise you go to message settings and choose to download at least 5KB of each email. I beleive this will fix your problem.

Cheers
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Old 01-28-2009, 12:36 PM
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Re: "Click to view message" - how to solve this?

Firstly, Thanks for the response. This doesn't happen in any other account - hotmail, gmail - even if the message is sent in HTML. Let me ask you this - are you using bbconnect or activesync for your corporate emails? I guess that will answer my question reason i am asking is that only in activesync you can specify the message size to download. since i use an app called bbconnect, there is only one option "enable auto-more" - what it does is when the message is large, it will automatically go and get more.

please let me know your setup to help me fix this.

thanks
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Old 02-06-2009, 10:26 PM
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Re: "Click to view message" - how to solve this?

My gmail account via seven does this as well.
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Old 02-26-2009, 03:53 PM
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Re: "Click to view message" - how to solve this?

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My gmail account via seven does this as well.
I'm also using Seven and my Gmail account shows "Click to view message". Kind of defeats the purpose of having the glass envelope.
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Old 02-26-2009, 06:00 PM
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Re: "Click to view message" - how to solve this?

You're right, I had the no envelope mod and it was useless. The glass envelope looks great but again, useless... Do accounts not via seven hide the email for you too? Someone mentioned to me that it might be the TF3D files/versions. I want to get to the bottom of this...
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Old 02-27-2009, 09:54 AM
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Re: "Click to view message" - how to solve this?

As someone mentioned, it could be if you're only getting the headers and not the body of the message. Since a couple people said it does it with Gmail and Seven as well. If you click on it to view the message, does the body display right away, or does it have to download it?

I just use the Windows Live app, but I do have it set to download the first 30,000 characters and not just the headers.

I *think* if I get an HTML email I will get that message as well, but I don't usually get full HTML emails that are legit, most of them do into my Junk folder lol.
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