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Old 02-10-2009, 02:25 PM
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PLease help.. SPRINT MAIL

OK so i just got my touch today and i been looking everywhere of what the hell is going on ... i cant recieve or send out picture mail... it maybe easy fix or im just that stupid right now....

do i have to do new account and add my email and if so does thta mean when people send me pictures does it go to my email instead of my phone?

I dont get it ... i cant figure it out...

please help or direct me to another forum or something... thanks
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Old 02-10-2009, 02:27 PM
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Re: PLease help.. SPRINT MAIL

if you go to the Sprint Power Deck homepage using IE or Opera or whatever, you can check for Software Updates. One of them should be a PictureMail .cab. I didn't know this either until Sprint texted me the day I got my phone about it. Even then they directed me to the wrong link, but I found it in the Power Deck homepage. Hopefully that can fix your issue.

After I installed the update, picturemail worked fine without having to set up anything.

If not, you might have to call Sprint to provision PictureMail service. If its already included on your plan, something might've happened when you transferred phones.
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Old 02-10-2009, 02:31 PM
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Re: PLease help.. SPRINT MAIL

and yes i updated the pic.cab from the website and i havent hard reset yet
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Old 02-10-2009, 02:34 PM
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Re: PLease help.. SPRINT MAIL

did you install .net 3.5 onto your phone by any chance? Supposedly that can mess up picturemail, especially the PM update.

Sprint Picturemail doesn't like .net 3.5!
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Old 02-10-2009, 02:38 PM
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Re: PLease help.. SPRINT MAIL

Quote:
Originally Posted by darkjedi007 View Post
if you go to the Sprint Power Deck homepage using IE or Opera or whatever, you can check for Software Updates. One of them should be a PictureMail .cab. I didn't know this either until Sprint texted me the day I got my phone about it. Even then they directed me to the wrong link, but I found it in the Power Deck homepage. Hopefully that can fix your issue.

After I installed the update, picturemail worked fine without having to set up anything.

If not, you might have to call Sprint to provision PictureMail service. If its already included on your plan, something might've happened when you transferred phones.

Yah sorry i didnt see your post i forgot ot mention i did that.. i just gonna call i didnt know if it was a quick fix or not thanks...
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