PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 01-19-2009, 10:05 PM
Sim-X's Avatar
VIP Member
Offline
Pocket PC: htc evo3D
Carrier: Sprint
Location: Minneapolis, MN
 
Join Date: Nov 2008
Posts: 1,111
Reputation: 630
Sim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuff
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Sim-X Send a message via Yahoo to Sim-X
Question Will Sprint Give Me A New Phone (sliding issues)

I got this phone from Best Buy when it first came out. I know I can't excahnge it there but a couple of things. The home button is starting to raise. Also when I open the keyboard a lot of the times the lights don't come on for the keyboard and the screen will not rotate on it's own. So I have to close the keyboard and open it again. Sometime several times before the lights come and and it rotates. Has anyone else had similar issues and what is the warranty on the phone and will sprint give me a new one on site or will they even give me a new one? I have a corporate store not that far from my work. I was gonna stop by maybe this week or next.
__________________
Reply With Quote
  #2 (permalink)  
Old 01-19-2009, 10:17 PM
Dr.8820's Avatar
Account Disabled
Offline
Pocket PC: HTC Shooter/Schubert 32GB
Carrier: T-Mobile
Location: Cleveland, Ohio
 
Join Date: Oct 2007
Posts: 14,018
Reputation: 15481
Dr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation level
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Re: Will Sprint Give Me A New Phone (sliding issues)

Quote:
Originally Posted by Sim-X View Post
I got this phone from Best Buy when it first came out. I know I can't excahnge it there but a couple of things. The home button is starting to raise. Also when I open the keyboard a lot of the times the lights don't come on for the keyboard and the screen will not rotate on it's own. So I have to close the keyboard and open it again. Sometime several times before the lights come and and it rotates. Has anyone else had similar issues and what is the warranty on the phone and will sprint give me a new one on site or will they even give me a new one? I have a corporate store not that far from my work. I was gonna stop by maybe this week or next.
only if you have tep.otherwise,take it back to worst buy.
Reply With Quote
  #3 (permalink)  
Old 01-19-2009, 10:18 PM
BigDiesel07's Avatar
Big MVP Diesel
Offline
Pocket PC: TOUCH PRO 2
Carrier: Sprint
Location: PPCG/Redford, MI
 
Join Date: Oct 2008
Posts: 6,724
Reputation: 12705
BigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to BigDiesel07 Send a message via Skype™ to BigDiesel07
Re: Will Sprint Give Me A New Phone (sliding issues)

I believe the warranty is either 6 months or a year... That is the one from HTC... They may give you a new one, but you always raise the risk of getting a phone that has MORE issues then what you currently have... But yes, you should get a new or probably a refurbed model...
Reply With Quote
  #4 (permalink)  
Old 01-21-2009, 03:26 PM
Sim-X's Avatar
VIP Member
Offline
Pocket PC: htc evo3D
Carrier: Sprint
Threadstarter
Location: Minneapolis, MN
 
Join Date: Nov 2008
Posts: 1,111
Reputation: 630
Sim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuffSim-X knows their stuff
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Sim-X Send a message via Yahoo to Sim-X
Re: Will Sprint Give Me A New Phone (sliding issues)

ok, thanks guys. I do have TEP but take care of my phone. I have never dropped it (I'm gonna jinx myself now) and is in excellent shape. I might stop by there next week and see what they say. Have you heard of anyone else having similar issues? I don't really notice anything else except the keyboard which I think is getting worse and the raised home button which sounds someone common.
Reply With Quote
  #5 (permalink)  
Old 01-21-2009, 03:27 PM
BigDiesel07's Avatar
Big MVP Diesel
Offline
Pocket PC: TOUCH PRO 2
Carrier: Sprint
Location: PPCG/Redford, MI
 
Join Date: Oct 2008
Posts: 6,724
Reputation: 12705
BigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation levelBigDiesel07 can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to BigDiesel07 Send a message via Skype™ to BigDiesel07
Re: Will Sprint Give Me A New Phone (sliding issues)

I have never experienced the keyboard issue myself.. But with TEP your good to go - - >
Reply With Quote
  #6 (permalink)  
Old 01-21-2009, 03:43 PM
Dr.8820's Avatar
Account Disabled
Offline
Pocket PC: HTC Shooter/Schubert 32GB
Carrier: T-Mobile
Location: Cleveland, Ohio
 
Join Date: Oct 2007
Posts: 14,018
Reputation: 15481
Dr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation level
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Re: Will Sprint Give Me A New Phone (sliding issues)

when you get your new phone,make sure to post your build date in the build date forum and also the rom.thanks!
Reply With Quote
  #7 (permalink)  
Old 01-21-2009, 03:50 PM
keithk_1973's Avatar
Lurker
Offline
Pocket PC: Mogul/Touch Pro
Carrier: Sprint
Location: Arlington, TX
 
Join Date: Aug 2008
Posts: 17
Reputation: 0
keithk_1973 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via Yahoo to keithk_1973
Re: Will Sprint Give Me A New Phone (sliding issues)

The HTC warranty is 1 year, but you will have to call them and arrange to send it back to them. If you go to a Sprint store that has technicians they should be able to swap it out for you.
__________________
Phone History: Nextel I730> I580>I880>IC902> Samsung Upstage>M520>Treo 800W>Touch Pro
Reply With Quote
  #8 (permalink)  
Old 01-21-2009, 03:54 PM
scrosler's Avatar
VIP Member
Offline
Pocket PC: EVO 3D
Carrier: Sprint
Location: Fargo ND
 
Join Date: Aug 2007
Posts: 5,114
Reputation: 20875
scrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation levelscrosler can't get a higher reputation level
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Re: Will Sprint Give Me A New Phone (sliding issues)

Quote:
Originally Posted by BigDiesel07 View Post
I have never experienced the keyboard issue myself.. But with TEP your good to go - - >
Yeah, I see it every now and then.

Not hardware. Software issue. Soft reset solves every time for me.

Although this issu COULD be differnt but I doubt it. Sounds like the classic symptoms of driver crash.

Is there an event log in CE OS? If so anyone know how to acces it?


EDIT: The warranty will be covred by HTC. That is federal law. If a mnufacture gives a waranty and you abide by it they have to honor as long as it was purchaed at an Auth dealer, which BBY is. This deos not mean they have to ship you a new phone or even a refurb. They reserved the right to repair and only replace at there descrition. I would find it hard to beleive though they would try to repair it. Not a good system of fix and return. Easier to depot the device and send you a refurb. Its like an assembly line. Bad phone comes in. Goes to depot repair. Fixed. Goes to refurb stock. Inthe meantime you get the refurb stock and they replenish with your device.
__________________


Donations always accepted but never expected!

Last edited by scrosler; 01-21-2009 at 03:59 PM.
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 11:54 PM.


Powered by vBulletin® ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com