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Re: Asurion update on replacements
I just ordered a replacement from techinacal support and she said your brand new pro will be there in 2 days so if you need a pro order it now because there goin to go quick!
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2 SPRINT PROS AND BACKUP DIAMOND!
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Re: Asurion update on replacements
UGH! I tried to process my claim last night, and the Asurion page said they had new HTC TOUCH PROs in stock, but I got an error on the page and had to call them. It was late so I went to sleep. Today I tried to process the claim again and it is offering me REMANUFACTURED touch pro for a replacement, and it says no other option is available to me!
Should I just wait until their site changes back to new stock? UPDATE: called Asurion and told them I want a new phone. the CSR checked stock and found a new pro! I'll have it in 1-2 business days. Excellent customer service Last edited by LucJoe; 01-15-2009 at 01:52 PM. |
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Re: Asurion update on replacements
Thank God I got a new one. 2 in fact. I think they shipped a second one by error. I called and they said they only see 1 $50 charge for the replacement on my next bill.
Nothing like 2 brand new Touch Pro's in the mail for the price of one. I'm not going to do anything with the second one though until I hear something, or if 3 months go by and no word. Last edited by Merq; 01-15-2009 at 06:44 PM. |
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Re: Asurion update on replacements
How are you guys filling out the claim to see what phones are available? Every time I fill it out for my keyboard issues I get a message saying I need to contact Sprint instead and it exits the claim.
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Sprint Touch ProIf we helped in any way, be sure to let us know.
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Re: Asurion update on replacements
Quote:
everyone doubts me when i say things, but notice how you only paid $50 for your deductable thats suppose to be $100??? that happens often, the deductable went up over summer and the price still get $50 alot.. gotta love a company, asurion, who forgets to charge you the full price LMFAO
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Sprints new slogan should be " Whether its a Early Upgrade or charges for nothing, We'll be there"
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