HELP!! Touch Pro screen not responding!!!!
 

](*,)HELP!!! My Touch Pro stopped responding to touch last night, I took the battery out and left it out for about 9 hours figured maybe it just needed to cool down. Now the screen is still not responding. I can however still use the d-pad and keyboard and total commander. Which file do I need to copy to save my contacts before trying a hard reset?

Thanks in advance

Re: HELP!! Touch Pro screen not responding!!!!
 

Contact info is saved in the file pim.vol. It should be in the root folder of your phone storage.

Re: HELP!! Touch Pro screen not responding!!!!
 

Thanks, unfortunately even after the hard reset the touch screen is still not responding

Re: HELP!! Touch Pro screen not responding!!!!
 

Are you using a stock rom or custom?

Re: HELP!! Touch Pro screen not responding!!!!
 

Maybe yur not stimulating it enough! Try using 2 fingers and in an up/down motion with a swirl every now and then.......sorry....wrong forum.......

I had this problem when I first got it, Had to do a hard reset and been great ever since.

Re: HELP!! Touch Pro screen not responding!!!!
 

how long have you had it?>

Re: HELP!! Touch Pro screen not responding!!!!
 

Using stock rom. Got it from BB on 10/21

Re: HELP!! Touch Pro screen not responding!!!!
 

If any, what was the last cab you installed?

Re: HELP!! Touch Pro screen not responding!!!!
 

Since it still isn't working after a hard reset, I'd take it back to BB and have them replace it.

Re: HELP!! Touch Pro screen not responding!!!!
 

Exact same thing happened to me. I dont have anything installed. Took it out of my pocket last night to check my messages and the screen wouldnt respond. I could use the Dpad to navigate to the different screens, but the touch screen wouldnt work. Soft reset with no changes. So I hard reset just in case it was a software glitch, bug, conflict.

After the hard reset it went to that "align screen" display, and of course I cant align the screen cause the screen is still not responding to touch :(

I'm taking it to the Sprint store this evening. I think my build date was 10/26. I do have the raised D pad issue as well, but never addressed it with Sprint. So I guess I can kill two birds with one stone. Glad i synced before I did the hard reset.

Re: HELP!! Touch Pro screen not responding!!!!
 

Had the exact same thing happen to me on my Diamond (frozen screen, hard reset, stuck on calibration screen etc) and went to the Sprint store yesterday. They said I had 2 options (to which I told them I actually had 3, but I'd keep the last one to my self, for now). As I didn't have insurance (and why should I--only had the phone 3 months and was well within warranty territory) I would have to send the phone to HTC (on my dime) and wait for a replacement. It would take 2 weeks. Option 2 was pay $120.00 and I'd have a new phone in 48 hours. I looked at the kid behind the counter and he could tell I was seriously considering option 3 and said , "I know what you're thinking, so why don't I just process the order for the replacement and if you come pick it up on Saturday, fine, if not, that's fine too. At least you can sleep on it. You can always call customer care and see if you can squeeze them for some goodies or something."
So I guess my point/question is:
Is this policy for real? Am I missing something? Are there any strategies, tactics, buzz words I should use with customer service to get some loot from them when I call?

Thanks

myers

Re: HELP!! Touch Pro screen not responding!!!!
 

Well, you screwed yourself when you didn't purchase insurance from Sprint. It's only $7 a month. Yes, there is a 12 month manufacturer's warranty, but as it is with many other manufacturer's warranties, you do have to send it in on your dime. Sprint did not manufacture your phone, so why should they give you anything for your faulty hardware when you declined to purchase their insurance coverage? At that point, you are on your own and you are not entitled to any "loot".

Re: HELP!! Touch Pro screen not responding!!!!
 

Dude... you buy a $600 phone and don't bother to get insurance?!?

Yeah, there's a warranty... but what if you lose it? You'd have to buy another one with no discount... $579 + tax... or maybe get lucky and find one for $350-400 on Craigslist.

$7/mo doesn't seem so bad compared to that, does it?

Re: HELP!! Touch Pro screen not responding!!!!
 

I just got the same damn thing happen to me. Sprint claims this isnt a known problem, they told me take it to a store for a swap out.

Re: HELP!! Touch Pro screen not responding!!!!
 

I wouldn't really say it's a known problem. Yours and the OP's are the only two I've heard of.

Re: HELP!! Touch Pro screen not responding!!!!
 

After some tinkerinf around i fixed it, by holding the keyboard halfway open untill it started responding. then rammed it home. My guess is that the sensor wasnt able to "seat" all the way. So its resolved now. Gotta call sprint and tell them to cancel the note they have.

Re: HELP!! Touch Pro screen not responding!!!!
 

Thanks Squirrelxss!!!

My touch screen just died and stopped responding a couple minutes ago. I thought it was strange cuz i was JUST using it a min prior to it happening. I must of closed it and it happened then. I then was adjusting the volume with the side buttons, then tried adjusting it with the onscreen control and nothing happened. I soft reset, did Nothing. Googled it. Found Squirrelxss post, tried it and it WORKED!!!

I do, though, think that Sprint should compensate us for this terrifying ordeal. A swap out would be great, since i've had this phone 6 months already...and the sliding mechanism is kinda loose.

Re: HELP!! Touch Pro screen not responding!!!!
 

This just happened to me and i'm not getting the fix to work, any ideas?

Re: HELP!! Touch Pro screen not responding!!!!
 

I just got my phone to work when the same thing happened to me. I usually keep it in my pocket. Then one day it stopped working like most of you. Then I googled "htc touch pro screen not reponding" and I found this link:

HTC touch pro... touch screen has stopped working - FixYa

It says to jam your fingernail along the side of the screen as if you're trying to pry off the screen protector (even if one doesn't exist) and then IT WORKED!!! Try it and you'll see if you still have your phone. This post is old but you never know.

Re: HELP!! Touch Pro screen not responding!!!!
 

Same problem :???:
Touch-screen stopped working last night.
I flashed a new ROM with no success.
So there's nothing I can do? Can I change something?
If there's an answer please write to dj.nass.80@gmail.comThank you.

Re: HELP!! Touch Pro screen not responding!!!!
 

My TouchPro touch screen stopped working a long time ago but I have found a way to get it working temporarily. There is an oily looking spot near the edge of the screen that, when touched, freezes the screen. I keep a small plastic suction cup (about the diameter of a dime) in my pocket that I depress onto that spot and pull up. The plastic screen surface pulls away from the oily spot and the screen unfreezes. If you don't have a suction cup, use a piece of tape; but be careful because tape sticks so well that it is hard to peel off without pulling the screen surface too hard and making the sensitive spot bigger.

I have found that putting the phone in my pocket with the screen facing away from my thigh often keeps that spot from being pressed. And if I need to tap a button near the bad spot, I slide the keyboard open to change the screen orientation so I can click the same button at a different part of the screen. But if the screen sticks, I pull the suction cup out of my pocket! I am hoping to keep limping along with this method till the LTE phones from Motorola, Samsung, and hopefully Apple, come out in June 2011.

Re: HELP!! Touch Pro screen not responding!!!!
 

I discovered that if I press hard on the HTC logo, at the bottom of the screen, that the touch screen will work for a little bit. This is my first Touch Pro and I'm assuming I should exchange it instead of fixing it myself?

Re: HELP!! Touch Pro screen not responding!!!!
 

Well, I'll be damned if that didn't work :headbang: Ran my fingernail around the sides and was disappointed that I got nothing. Then I ran my fingernail around the harder to get into corner at the top right and BINGO! Thanks for saving me some frustration until the Bionic or SGII comes out.

Re: HELP!! Touch Pro screen not responding!!!!
 

why not get the trophy?

Re: HELP!! Touch Pro screen not responding!!!!
 

This just saved me a ton of frustration! I was about to try the rice trick because my phone had been lost for 3 days - 2 nights in below freezing weather each night. Tried the fingernail trick (actually used one of those store loyalty cards I keep on my keychain because my nail was too think). Ran it along all the edges and "Euraka!" the screen works. Huge thanks to paulwpark and FixYa.com!!