PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 01-03-2009, 03:11 AM
mrdenial's Avatar
Lurker
Offline
 
Join Date: Dec 2008
Posts: 19
Reputation: 5
mrdenial is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Replacement Sprint Touch Pro is a refurbished phone

I asked to exchange my phone 8 days into my 30 day trial and I just got the replacement (25 days later). I was told I was being sent a new phone, but instead I got a refurb. This refurb has the raised home key and who knows what else.

I'm pretty pissed. It was ordered through an e-ticket... Not sure what that means.

I'm wondering if I can just take it to the store, or should I just send it back in the return package sprint sent me.

I hate this.
Reply With Quote
This post has been thanked 1 times.
  #2 (permalink)  
Old 01-03-2009, 03:40 AM
creedin's Avatar
Regular 'Geeker
Offline
Pocket PC: htc diamond
Carrier: vzw
Location: indiana
 
Join Date: Nov 2008
Posts: 324
Reputation: 205
creedin is keeping up the good workcreedin is keeping up the good workcreedin is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to creedin Send a message via MSN to creedin
Re: Replacement Sprint Touch Pro is a refurbished phone

send it back, and demand a new one, if you can be without the phone
Reply With Quote
  #3 (permalink)  
Old 01-03-2009, 03:41 AM
Dr.8820's Avatar
Account Disabled
Offline
Pocket PC: HTC Shooter/Schubert 32GB
Carrier: T-Mobile
Location: Cleveland, Ohio
 
Join Date: Oct 2007
Posts: 14,018
Reputation: 15481
Dr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation level
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

if i were you,i'd call *2 and tell sprint what happened.they will send you another phone.
Reply With Quote
  #4 (permalink)  
Old 01-03-2009, 03:46 AM
Baffles's Avatar
Noob
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint SERO
Location: Upstate New York
 
Join Date: Sep 2007
Posts: 1,514
Reputation: 10143
Baffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Baffles
Re: Replacement Sprint Touch Pro is a refurbished phone

Shoot, got my new one just in time then.
__________________

baf.cc | GPS Toggler | Touch Pro Essentials | Got MSL?
Donations are accepted and greatly appreciated.
Reply With Quote
  #5 (permalink)  
Old 01-03-2009, 03:56 AM
Beejis's Avatar
Regular 'Geeker
Offline
Pocket PC: HTC Evo 4g
Carrier: Sprint
 
Join Date: Oct 2008
Posts: 391
Reputation: 454
Beejis is becoming a PPCGeeks regularBeejis is becoming a PPCGeeks regularBeejis is becoming a PPCGeeks regularBeejis is becoming a PPCGeeks regularBeejis is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

That's BS, call Sprit and demand a new one. Especially since you were within your 30 days.
__________________
HTC Touch Pro ------> HTC Touch Pro II ------>HTC Evo 4g
Reply With Quote
  #6 (permalink)  
Old 01-03-2009, 04:10 AM
Baffles's Avatar
Noob
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint SERO
Location: Upstate New York
 
Join Date: Sep 2007
Posts: 1,514
Reputation: 10143
Baffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation levelBaffles can't get a higher reputation level
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to Baffles
Re: Replacement Sprint Touch Pro is a refurbished phone

Silly question here, was it an actual refurb (wiped to factory clean/refurb data set in ##PST#), or was it someone elses return? There were a few reports of people receiving other people's returns.
Reply With Quote
  #7 (permalink)  
Old 01-03-2009, 05:07 AM
Decidion's Avatar
N00b
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Dec 2008
Posts: 48
Reputation: 20
Decidion is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

The interesting question is "is the refurb you got a return from someone else on the forum here?"

All kidding aside, yeah I would chew them out and go get a new one. It's the main reason I bought mine through Best Buy (30 day return, no hassles, guaranteed new phone). Well that and the fact that all discounts, rebates, etc are instantly applied...there is no pay up front and get a rebate to deal with.

One thing I did find out by calling Sprint today (for my unlock code), was that I was also eligible for a $100 credit for re-signing up for a two year contract (which I had to do to get the TP for the $199 price). So, in effect, the TP only cost me $99.
Reply With Quote
  #8 (permalink)  
Old 01-03-2009, 10:03 AM
r1_rydah's Avatar
PPCGeeks Regular
Offline
Pocket PC: Touch Pro
Carrier: Sprint
Location: MD
 
Join Date: Sep 2008
Posts: 123
Reputation: 220
r1_rydah is keeping up the good workr1_rydah is keeping up the good workr1_rydah is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

while I agree the o/p should get a new phone since he was inside of his 30 day window... But realistically thinking getting a refurb is to be expected, with all these trivial reasons people are returning this phone... Some of the reasons are valid, but alot of the reasons I read on here have me It's no way sprint can keep new ones in stock, when you have people on their 3rd & 4th phones and the phone has only been out a lil over 2 months... I'm sure its possible to end with a lemon phone once, maybe even twice, but 3 or 4 times in a row?!?
Reply With Quote
  #9 (permalink)  
Old 01-03-2009, 11:00 AM
Hafrust's Avatar
VIP Member
Offline
Pocket PC: Fuze
Carrier: AT&T
 
Join Date: Dec 2007
Posts: 2,197
Reputation: 3856
Hafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIPHafrust is still contributing even after becoming a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

30-day replacements are supposed to be brand new phones. If it took 25 days to receive your replacement, there is no reason they couldn't have sent you a brand new one. Even with the backorder status, surely they could have come up with one within 3 1/2 weeks. Refurbs are usually still good devices, but refurbs should only be sent out as insurance replacements. If they are going to do refurbs on 30-day echanges, they had better refund you the price of the brand new phone and charge you for a refurb instead.
__________________
If you are new to the site, take a look at the PPCGeeks New User Guide to get an overview of how to use the forums.

Having problems finding what you're looking for? Here are some tips on how to search the site more effectively.
Reply With Quote
  #10 (permalink)  
Old 01-03-2009, 11:21 AM
jgc9166's Avatar
Lurker
Offline
Pocket PC: touch pro 2
Carrier: sprint
Location: ireland
 
Join Date: Oct 2007
Posts: 1
Reputation: 0
jgc9166 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Replacement Sprint Touch Pro is a refurbished phone

If it was filed through an eticket you didnt perform a 30 day exchange, it was exchanged for service reasons. An eticket is for service claims.
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 10:38 AM.


Powered by vBulletin® ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com