Help! Touch screen not working after hard reset

chaosbuzz · #1 (**permalink**) 01-23-2009, 02:05 PM

I was having some issues with my sprint touch pro being slow so I decided to do a hard reset of my phone. After hard reset, I tried to restore my data with PIM backup but it failed because I didn't have gmail set up yet. After canceling out of that, the touchscreen stopped working (buttons continued to work). After figuring out how to hardware hard reset, I found that the touch screen still did not work after hard reset (stuck on align screen). After numerous hard resets to the same effect, I called sprint and had my ESN swapped to an old phone. It was then that the touch screen started working again. Why did this problem happen and how do I fix it when it happens again?
Thanks!

BigDiesel07 · #2 (**permalink**) 01-31-2009, 07:04 PM

That is really weird for that to happen.. Maybe (hopefully) it was a one-time thing

grandmasterlarry · #3 (**permalink**) 01-31-2009, 08:01 PM

my phone is having the same problem right now... the screen was being weird so reset and it kept doing the same thing... so i hard reset and now i cant get past the ALIGN SCREEN!!!

BigDiesel07 · #4 (**permalink**) 01-31-2009, 08:03 PM

Stock ROM?

grandmasterlarry · #5 (**permalink**) 01-31-2009, 08:15 PM

no i was useing hibbys 1.9 now i flashed juggalos.... still stuck... is there anyway to bypass it? any ideas anyone?

grandmasterlarry · #6 (**permalink**) 01-31-2009, 09:14 PM

ok i give up i ordered a replacement from sprint online... returned the phone to stock but it still says security unlock after i did the relocker is that normal?

BenC · #7 (**permalink**) 02-01-2009, 03:27 AM

Probably replacement time. That is exactly what my 800W did and that lead me to getting the Touch Pro.