Can't get pro to hard reset the way expected.
 

I've cramped up my fingers trying to hard reset via the power/down volume + butt poker(soft reset). All I ever get is the tri-colored boot loader. It says Security Unlocked, SPL-0.37.CMONEX, etc.) If I follow the user guide to hold volume, enter key, then power I'll get the reset msg (no soft reset poke involved)....

So I'm wondering what I've missed after reading pages and pages and using the forum search function.

I can't get it flashed off of the SD card either. Active Sync is the only one that works... So any help would be appreciated.

I've also tried taking the SD micro card out with same result.
](*,)
Thanks--RR

Re: Can't get pro to hard reset the way expected.
 

You're doing it wrong. Put the butt poker away. Do that stuff in the privacy of your own room. Turn off the TP. While holding the Volume Down and Enter keys, press the power button. Continue holding Power + Volume Down + Enter keys. Follow the onscreen instructions.

Re: Can't get pro to hard reset the way expected.
 

start>settings>system> clear storage>1234 easy on the fingers. please change phone info. also

Re: Can't get pro to hard reset the way expected.
 

For those of you who are sick of doing finger acrobatics while pushing in the reset button, the only button you need to be holding down when you press reset is the power button, the other buttons can be pushed after pushing reset as long as you are still holding the power button in.

Re: Can't get pro to hard reset the way expected.
 

Actually for the VZW TP, you need to turn the phone off then press the center button (the ok button) on the 5 way navigation then while still holding the ok button press the power button. That should do it for you.

Re: Can't get pro to hard reset the way expected.
 

Go to Settings then to systems tab, go to clear storage, enter 1234 and hit Yes. This should hard reset for you.

Re: Can't get pro to hard reset the way expected.
 

I have three hands

Re: Can't get pro to hard reset the way expected.
 

LOL - funny stuff....and informative :)

Re: Can't get pro to hard reset the way expected.
 

Thanks for the info. I have been running into this problem as well. All worked well with the memory reset. Thanks for the help!

Re: Can't get pro to hard reset the way expected.
 

Moved to the Touch Pro forum