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  #1 (permalink)  
Old 11-30-2008, 12:01 PM
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My second Touch Pro died.

Just out of the blue, like the first one.
The touch screen has stopped working. I was home all day yesterday and left it on the cradle.
This morning the touch screen doesn't work. I have performed a hard reset, but I am stuck on the green windows screen that says 'tap the screen.....'
I can't tap it!

Can I return this phone I bought from Best Buy to the Sprint store?
I am outside of my 30 day window with Best Buy.

Thanx,
Ron
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Old 11-30-2008, 12:10 PM
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Re: My second Touch Pro died.

I believe your 30 days starts over when you got a new phone from BB. Otherwise you will have to use insurance.
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Old 11-30-2008, 12:13 PM
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Re: My second Touch Pro died.

Can anyone confirm this?
I got my replacement from BB on 11/06
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Old 11-30-2008, 12:16 PM
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Re: My second Touch Pro died.

Quote:
Originally Posted by rcubed3r View Post
Can anyone confirm this?
I got my replacement from BB on 11/06
with sprint this is true, i hd 4 touch diamonds and the 30dy starts when new one is activated. hope it helps.
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Old 11-30-2008, 01:12 PM
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Re: My second Touch Pro died.

Quote:
Originally Posted by darren.wlsn1 View Post
with sprint this is true, i hd 4 touch diamonds and the 30dy starts when new one is activated. hope it helps.
BB said the same thing to me, the two times I replaced mine, that my 30 days started over. It was word over anything I have written, but I did sign new paperwork each time with a new date on it, so it should be by the date that you sign with. You can also check with Sprint, they can tell if you are still in your 30 day window. I feel like there is a way to do this manually, but the thought escapes me.
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Old 11-30-2008, 01:30 PM
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Re: My second Touch Pro died.

Perhaps your cradle is supplying way too much power, and your devices are getting damaged.

IDK, just grasping at straws.
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Old 11-30-2008, 01:32 PM
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Re: My second Touch Pro died.

hopefully you get better svc than i did. they kept telling me that it goes from the 1st one you have not if it was replaced. i went thru 4 reps before they told me it started over with every new phone. all i can say is don't take no for an answer and call back if you have to. email ecare if you have to. gl
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Old 11-30-2008, 01:33 PM
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Re: My second Touch Pro died.

It does sound like you have a common problem linked to two different devices... And the cradle is the only common item between the two that you have described.
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Old 11-30-2008, 05:26 PM
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Re: My second Touch Pro died.

Quote:
Originally Posted by Insoc View Post
It does sound like you have a common problem linked to two different devices... And the cradle is the only common item between the two that you have described.
I did not have the cradle with the first phone!

BB guys were able to get the phone working after forcing a hard reset thru activesync (whatever that means)....
I left and got about 15 miles down the road when the touch screen stopped working again. I turned around, and about 1.5 hours later they had swapped mine with a new one. They never mentioned the purchase date.

Ron
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Old 11-30-2008, 08:43 PM
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Re: My second Touch Pro died.

Quote:
Originally Posted by rcubed3r View Post
I did not have the cradle with the first phone!

BB guys were able to get the phone working after forcing a hard reset thru activesync (whatever that means)....
I left and got about 15 miles down the road when the touch screen stopped working again. I turned around, and about 1.5 hours later they had swapped mine with a new one. They never mentioned the purchase date.

Ron
What's your build date?
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