Hard Reseting VZW Touch Pro

[dimitri]

Ok... Yes I did search and found instructions on how to hard reset the Touch Pro but every time I try it doesn't do it. I am holding the volumn down and the round ok button and then pressig the reset button but the phone just boots up normally. Is anyone else having this issue with the VZW Touch Pro?

[freeza]

make sure the phone is powered off first.

Better yet, go into start>settings>system and use the "clear storage" feature.

That is a hard reset as well.

[dimitri]

I was going to try that but I don't seem to have that on my VZW phone.

[darren.wlsn1]

Originally Posted by dimitri

I was going to try that but I don't seem to have that on my VZW phone.

omg, they took clear storsge off the vzw pro? really? make sure your in the proper place.

[dimitri]

I have gone to Settings>System but no clear storage. And it's nowhere to be found anywhere else.

[freeza]

pull the battery out and put it back in to make sure the phone is in a powered off state.

THEN try the hard reset method.

[dimitri]

Ok.... I have powered the phone down, pulled the battery out put it back in Pressed the Volume down button and the Ok Button and then pressed the power button and the phone still booted normally. WTF!!!!!!!!!!

[freeza]

I think you may have to press the reset button with the stylus while holding down the volume dn and ok button?

I've never hard resetted with the hardware keys before but try different combinations.

Verizon may have made the sequence different....

[mdphoenix]

The "Clear Storage" option is a tab under System Settings> Memory.

I too, cannot hard reset via keypress.

[dimitri]

Now the Clear Storage only does the phone and not the SD Card right?