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Old 11-23-2008, 11:38 AM
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Help cracked screen

Hey guys. I was out with my friends for a couple of hours and when I checked my phone to see the time the screen was cracked. My question is what do I do now? Ive head horror stories of the sprint insurance ppl ending out diamonds instead of tps. Any ideas? Thanks.
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Old 11-23-2008, 11:40 AM
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Re: Help cracked screen

go exchange it in person at a sprint store.... they are all out of stock now i think but in a week check
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Old 11-23-2008, 12:05 PM
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Re: Help cracked screen

Trade it in for a loaner phone until more TPs are in stock... Your accident does not constitute an emergency for Sprint...
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Old 11-23-2008, 03:33 PM
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Re: Help cracked screen

Would this be a swop or a fefurb? My 30 days trial ends next sunday.
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Old 11-23-2008, 04:47 PM
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Re: Help cracked screen

does a cracked screen get covered under the 30 day trial? personally, i don't think it does nor would i think sprint would cover something like this. but beats me??
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Old 11-23-2008, 04:54 PM
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Re: Help cracked screen

It really shouldn't be covered, but it all depends on who you talk to when it comes down to customer reps.
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Old 11-23-2008, 05:51 PM
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Re: Help cracked screen

how'd you crack it? i mean, if you can prove that the phone just mysteriously went *poof* and it cracked, then yes, sprint will cover it. otherwise, no.
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Old 11-23-2008, 06:18 PM
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Re: Help cracked screen

I dont know how I cracked it. I had it in the case on my belt when I went to eat with friends. Went to check the time a bit later and the screen was cracked.
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