Quote:
Originally Posted by rbrown13
I was wondering if anyone else has encountered this situation. My D-pad will only work in the up direction no matter what program I'm in, I've had the TP for about two weeks now an I'm running the stock ROM. I did a hard reset right out of the box before I did anything with the device and my build date is 10/25/08, any help would be greatly appriciated. Thanks in advance.
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This is a known problem with Touch Diamond's and Touch Pro's. The dpad keys, for whatever reason, don't have the sensor positioned correctly underneath, or the sensors are too small. Take your phone back to a Sprint store and ask for an exchange. Try to come up with as many reasons to exchange it flat out (i.e. battery life, dpad, screen sensitivity). The reason I say this is because Sprint will want to repair the phone, and if it takes an extended period of time, they will give you a loaner (yuck!).