LCD issue..

xenokira · #1 (**permalink**) 11-17-2008, 11:09 PM

I just got my Touch Pro today (build date 11/2/2008 ) and I've noticed that whenever I have white on the screen for more than a couple seconds, a brownish-tan-yellow color starts showing up on part of the screen. It looks like 3-4 discolored orbs just above where the lower task bar is. It's most noticeable when I'm viewing a white screen with the keyboard out; then the discoloring appears down along the right side.

Has anyone else noticed this same problem? I'm thinking about exchanging the phone because of this (I don't want it to get worse and have it be an issue later). I purchased the phone from Sprint via phone order...could I exchange at the local Sprint Store (provided they're in stock...)?

**HBOOT** · #2 (**permalink**) 11-17-2008, 11:11 PM

Sounds like an exchange is a must. I would call Telesales/Sprint and have them ok the transaction first via a note on your account. Otherwise store will hassle with you...

MaskedLion · #3 (**permalink**) 11-17-2008, 11:13 PM

I am in the middle of a 30 day exchange and I originally ordered the phone through telesales, they told me that I can only process the 30 day exchange through telesales.
Aslo, they are out of stock and you will have to wait 5 to 8 days before the replacement ships. Make sure they give you a $50 invoice credit for the inconvenience.

bigtyme11 · #4 (**permalink**) 11-17-2008, 11:18 PM

nope ive neva had diis problem

DaPeeps · #5 (**permalink**) 11-17-2008, 11:23 PM

Definitley...get it exchaned....that aint normal

xenokira · #6 (**permalink**) 11-17-2008, 11:27 PM

Wow, that was a pretty quick response! I was hoping not to call Sprint again, just because this will be call 4 since Friday, but it sounds like a must. Will they do an advanced replacement (ie. send me a new phone and then I send the old one back?)

**HBOOT** · #7 (**permalink**) 11-17-2008, 11:29 PM

A call to Sprint is a must too, they will send you a new TP and a return kit..no worries

**hibby50** · #8 (**permalink**) 11-17-2008, 11:33 PM

yep not normal at all.

EDIT: we like being speed quick here

**[sammich]** · #9 (**permalink**) 11-17-2008, 11:54 PM

Wow... it seems a large amount of users are having screen troubles!

I'd get that replaced sooner rather than later, btw.

xenokira · #10 (**permalink**) 11-18-2008, 01:57 AM

Yup, I'm going to call tomorrow as soon as I'm done with class.

It's actually gotten worse already too, I was only able to see it on white before, now I can see it on gray too!