HELP! HTC TOUCH PRO slide out keyboard doesnt work anymore

udayse · #1 (**permalink**) 11-12-2008, 06:48 PM

None of the keys are responsive, what do I do?
Soft reset did not work.

**rdd0512** · #2 (**permalink**) 11-12-2008, 06:51 PM

happened on my mogul all the time, soft reset

cohowap · #3 (**permalink**) 11-12-2008, 06:52 PM

Return it.

udayse · #4 (**permalink**) 11-12-2008, 06:53 PM

Best buy is out of stock completely.

**rdd0512** · #5 (**permalink**) 11-12-2008, 06:57 PM

in that case... back up contacts hard reset, if that fails call sprint or email e-care and have them mail you a replacement asap, dont forget to mention what an inconvenience it will be to be without a fully functional device for however long it takes them to replace it..... then just hope the screen doesnt break before the new one arrives

udayse · #6 (**permalink**) 11-12-2008, 07:09 PM

Will it wipe out the storage card on hard reset and any programs that I have installed?
when I hit the caps lock or func , i see the green lights turn on. So the keyboard seems functional.

udayse · #7 (**permalink**) 11-12-2008, 07:44 PM

Ok, I did the hard reset and everything works again. Except I have lost my programs, the hard reset did not clear the contents of the storage card, so now I am not sure how I will install programs. Do I need to clear the storage manually or will it resolve itself when i nstall stuff?

This brings me to an important question, best buy service plan 10$ / month, sprint service plan $7 / month.
which ones do you guys recommend?

veronicamays · #8 (**permalink**) 11-12-2008, 08:22 PM

I personally have both, and my best buy service plan is only 7 a month