Internet problems

asgard_thor · #1 (**permalink**) 01-06-2009, 01:25 AM

I have a Sprint HTC Touch Pro, I used the sprint clean-up, I'm not sure if there was internet problems before, but not it won't let me connect to the internet(youtube etc) without it being plugged in via USB.

I didn't change any settings,

thanks

**JAVIERBOND007** · #2 (**permalink**) 01-06-2009, 01:28 AM

Do you get any error message or any message at all when trying to connect?

asgard_thor · #3 (**permalink**) 01-06-2009, 01:35 AM

Well when I ty to connect to any website if gives me

"you tried to access the address, so so so, wihch is currently unavailable. Please make sure the web address is spelled correctly la la la

Make sure your internet connection is active and check whether other applications that reply on the same connections are working :/

what could that mean?

**skeegcpp** · #4 (**permalink**) 01-06-2009, 01:35 AM

Quote:

Originally Posted by asgard_thor

I have a Sprint HTC Touch Pro, I used the sprint clean-up, I'm not sure if there was internet problems before, but not it won't let me connect to the internet(youtube etc) without it being plugged in via USB.

I didn't change any settings,

thanks

So let me get this straight, you have to be synced for internet to work?? or just have the usb port plugged in(charging or syncing)

asgard_thor · #5 (**permalink**) 01-06-2009, 01:41 AM

well, when its plugged in its sync'ed and charging

but the only time the internet will work on the phone is when its plugged in,

like for example if I go to the other room I could not watch a youtube video

**skeegcpp** · #6 (**permalink**) 01-06-2009, 01:45 AM

Quote:

Originally Posted by JAVIERBOND69

Do you get any error message or any message at all when trying to connect?

anything at all?
ok thanx for the reply, and this happens when trying to access any site?

asgard_thor · #7 (**permalink**) 01-06-2009, 01:47 AM

Quote:

Originally Posted by skeegcpp

anything at all?

just this

"you tried to access the address, so so so, which is currently unavailable. Please make sure the web address is spelled correctly la la la

Make sure your internet connection is active and check whether other applications that reply on the same connections are working :/

updating weather doesn't even work..

yes any site

**JAVIERBOND007** · #8 (**permalink**) 01-06-2009, 01:50 AM

Have you tried setting up another internet connection on your internet settings? if so let us know to try something else...

asgard_thor · #9 (**permalink**) 01-06-2009, 10:43 AM

well I can try that,

you guys have any more things to try?

just to make sure where should I be selecting to make this connection?

CountryDevil · #10 (**permalink**) 01-06-2009, 10:51 AM

Try this first... open your dial pad and dial ##3282# then click on "View". Look at the line that reads "Active Profile". If the Setting is a 0 (zero) then internet is not active on the phone. If it reads 1 (one) then you should be ok and something else is going on.

If 0 (Zero) then you will have to call CC to get it fixed unless you know you lock code and can edit the line to read 1.

If it reads 1 then go into Start -> Settings and then the System Tab. Scroll down to "Update Profile" and run it... that might fix things for you.

If that does not work.. CC is probably going to be your best route to fix it.