Sprint Touch Pro keyboard taking a crap on me?

xSD · #1 (**permalink**) 04-21-2009, 04:03 PM

I've had this phone for about 3-4 weeks now. When using the keyboard sometimes random numbers pop into my words/input. Usually a 5 or a 7 will just pop up into a word... for example: "He5y what are you doin7g today?"

I known I'm not pushing the button by accident since I will watch what I type. I'm guessing this is a hardware issue with the insides of the keyboard possibly being pressed while I press keys next to it?

Is this a tell tale sign that my keyboard may poop out on me?

**Darkjedi** · #2 (**permalink**) 04-21-2009, 04:16 PM

My keyboard crapped out on me a while back, I could've swore it was cause of the ROM I flashed, but after flashing back to stock, the problem persisted. Sprint replaced my phone though. My keyboard wouldn't type unless I pressed the space key really hard, and sometimes keys would stick and continue typing itself.

xSD · #3 (**permalink**) 04-21-2009, 04:22 PM

Quote:

Originally Posted by darkjedi007

My keyboard crapped out on me a while back, I could've swore it was cause of the ROM I flashed, but after flashing back to stock, the problem persisted. Sprint replaced my phone though. My keyboard wouldn't type unless I pressed the space key really hard, and sometimes keys would stick and continue typing itself.

Was it within the initial 30 days of purchase?
Did you have insurance on your phone?
Did they charge you the 100 dollar deductible?

lol.

**Darkjedi** · #4 (**permalink**) 04-21-2009, 04:43 PM

Quote:

Originally Posted by xSD

Was it within the initial 30 days of purchase?
Did you have insurance on your phone?
Did they charge you the 100 dollar deductible?

lol.

I have TEP, so it was covered for free under the extended warranty.

xSD · #5 (**permalink**) 04-21-2009, 05:00 PM

What is TEP?

niya319 · #6 (**permalink**) 04-21-2009, 05:20 PM

Total Equipment Protection

**Darkjedi** · #7 (**permalink**) 04-21-2009, 08:03 PM

TEP is as niya said, Total Equipment Protection, it combines third party insurance with sprint's extended warranty program. Wear and tear is covered for free under the extended warranty where as water damage or lost/stolen phones are handled by insurance, which charges a premium ($100 now).

nyczwillz · #8 (**permalink**) 04-21-2009, 08:21 PM

thats funny, i was asking the sprint rep about it and said if the phone was water damaged it would still be covered for free. i didn't bother asking another rep yet but i'm guessing she didn't know what she was talking about.

as for the keyboard sprint TP keyboards seem to be crappy just exchange it. should cost you nothing.

**Darkjedi** · #9 (**permalink**) 04-21-2009, 10:57 PM

Quote:

Originally Posted by nyczwillz

thats funny, i was asking the sprint rep about it and said if the phone was water damaged it would still be covered for free. i didn't bother asking another rep yet but i'm guessing she didn't know what she was talking about.

as for the keyboard sprint TP keyboards seem to be crappy just exchange it. should cost you nothing.

reps have no idea what they're talking about half the time. If they don't catch the water damage they can probably replace it for free. Policy-wise they aren't though.

xSD · #10 (**permalink**) 04-22-2009, 12:22 AM

Quote:

Originally Posted by nyczwillz

thats funny, i was asking the sprint rep about it and said if the phone was water damaged it would still be covered for free. i didn't bother asking another rep yet but i'm guessing she didn't know what she was talking about.

as for the keyboard sprint TP keyboards seem to be crappy just exchange it. should cost you nothing.

to exchange the TP?

even if I don't have TEP?