WARNING! WARNING! WARNING! no true Hard Reset on Sprint Touch Pro - Page 2

Mbai2 · #11 (**permalink**) 10-28-2008, 04:16 PM

Quote:

Originally Posted by DrewDennis

NOPE. not false. Went through the same on a Sprint Touch Diamond.. Sprint tech confirmed that it was removed from the phone. Only way is to reset through the clear storage..

I hard reset my Diamond when I returned it for the Touch Pro. Worked fine. I think I remember having to make sure the device was off before starting the reset sequence.

**badboy8813** · #12 (**permalink**) 10-28-2008, 04:16 PM

Quote:

Originally Posted by LilRico

ME! I hard resetted my phone 3 times using the instructions! It took me 8 tries, but I got it. I don't know what you're talking about that Sprint had HTC disable it because I can prove otherwise!

lol tell them pls!

cohowap · #13 (**permalink**) 10-28-2008, 04:16 PM

It works. I've done it about 10 times.

Phone has to be turned off.

Hold the VolDown + Ok + Top Power for a few seconds and it works. Instructions are wrong in manual to an extent. Key is the phone is turned off.

Mbai2 · #14 (**permalink**) 10-28-2008, 04:22 PM

Quote:

Originally Posted by cohowap

It works. I've done it about 10 times.

Phone has to be turned off.

Hold the VolDown + Ok + Top Power for a few seconds and it works. Instructions are wrong in manual to an extent. Key is the phone is turned off.

Yes the key is that the phone has to be off. Also, many people are confusing the power button and the reset button. The directions in the manual are correct...people just need to read more carefully.

**LilRico** · #15 (**permalink**) 10-28-2008, 04:25 PM

^^^
+1 as stated above, the phone has to be off!!!!! Don't touch the re-set button or anything like that, just volume down + the OK and then press the power button holding all 3 together and you will get your message! Where did you see that Sprint told HTC to disable hard the hard reset?

Scrotum · #16 (**permalink**) 10-28-2008, 04:27 PM

I just tried it using the instructions above, took me to the hard reset screen, I just dont have the need to reset it at this time.

gutrrob · #17 (**permalink**) 10-28-2008, 04:28 PM

To hard reset, phone has to be OFF, press vol down and enter button together than press power button on top of the unit, leave vol down and enter pressed ontil prompted to hard reset.

**Cicatrize** · #18 (**permalink**) 10-28-2008, 04:29 PM

Is the "OK" button the center Dpad?

**Certs** · #19 (**permalink**) 10-28-2008, 04:30 PM

Quote:

Originally Posted by LilRico

ME! I hard resetted my phone 3 times using the instructions! It took me 8 tries, but I got it. I don't know what you're talking about that Sprint had HTC disable it because I can prove otherwise!

What buttons did you press?

EDIT: nevermind, already posted

Jspecrx7 · #20 (**permalink**) 10-28-2008, 04:31 PM

Its works you might just have to try it a few times before it works. First the D Pad is tricky and second the while holding down the volume down button the screen wants to slide open.