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Old 10-28-2008, 06:27 AM
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Diamond to Pro

I activated my Diamond on 9/22. I'm happy with the Diamond overall, and wasn't planning to switch to the Pro when I got my Diamond, but lately I have been missing the keyboard on my Mogul. After trying several times to convince eCare to give me an extension on the 30 day return, they refused repeatedly. Is there nothing I can do to trade for a Pro, or does someone have some kind of suggestion?
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Old 10-28-2008, 10:25 AM
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Re: Diamond to Pro

Just sell the diamond out right and buy a pro if its that important to you. I mean pro's are getting $600 on ebay, so maybe you could get $400 to $500 for your diamond on ebay or craigslist and just pay the difference.
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Old 10-28-2008, 03:30 PM
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Re: Diamond to Pro

Quote:
Originally Posted by themuffinman View Post
Just sell the diamond out right and buy a pro if its that important to you. I mean pro's are getting $600 on ebay, so maybe you could get $400 to $500 for your diamond on ebay or craigslist and just pay the difference.
That isn't a bad idea, but I'd love to be able to just go through Sprint. Nobody has any 'tricks' or 'tips' for how to approach eCare or even CS over the phone?
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Old 10-28-2008, 03:33 PM
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Re: Diamond to Pro

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Originally Posted by gsvnet View Post
I activated my Diamond on 9/22. I'm happy with the Diamond overall, and wasn't planning to switch to the Pro when I got my Diamond, but lately I have been missing the keyboard on my Mogul. After trying several times to convince eCare to give me an extension on the 30 day return, they refused repeatedly. Is there nothing I can do to trade for a Pro, or does someone have some kind of suggestion?
Return it get a refund, buy another with another 30 day return it get money back and buy pro.

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Old 10-28-2008, 03:35 PM
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Re: Diamond to Pro

idk what to tell you
i just called and got them to do it
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Old 10-28-2008, 03:41 PM
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Re: Diamond to Pro

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Originally Posted by clockcycle View Post
Return it get a refund, buy another with another 30 day return it get money back and buy pro.

-CC
That would be great if I was within 30 days - but I assume since I'm now out of 30 days I can no longer get a refund?

Quote:
Originally Posted by d94 View Post
idk what to tell you
i just called and got them to do it
I assume you were out of 30 days...you didn't have any trouble convincing them at all?

I haven't tried calling them yet, so I guess I'll have to do that.

Last edited by gsvnet; 10-28-2008 at 03:45 PM.
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Old 10-28-2008, 03:47 PM
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Re: Diamond to Pro

this happened with the mogul and the touch, they released the pro 30 days after the diamond on purpose. My dude that works at sprint even said that they are NOT going to push the 30 days anymore and are not going to have the whole mogul for a touch thing happen again... So some may be able to get a return just because some employees dont know, and some dont care and will do it anyways, but overall i think you will have a hard time after the 30 days...
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