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Old 10-21-2008, 02:07 AM
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I activated my phone the 1st of the month. Options?

Ha. Isnt that hilarious?

Dear Mr. XXX,

Thank you contacting Sprint. I understand that you are not satisfied
with your current HTC mogul handset.

After reading your email, I can certainly understand how frustrated you
must be with the phone at this point of time.

You have activated the replaced handset as on October 01,2008 therefore
your current handset is within the Sprint 30-Day Risk-Free Guarantee
that allows you to replace your handset with any other new handset of
same model or different model.

I appreciate that you are interested in HTC Touch Pro however currently
it is not available. It will launch on October 19,2008 (expected date).
Currently I will not be able to inform you the retail cost of HTC Touch
Pro if the cost of the new handset will be more than the current one,
the account will be charged for the difference of the costs of the two
handsets.

I will order the new handset and a return kit for you. Once you receive
the return kit, simply send the current handset in the return kit to the
address mention on the kit.

At the time of order of the new handset, the total charge of the new
handset will be billed to the account. Be assured this charge will be
automatically credited back as soon the returned handset is received
back. I have also put a detailed note on the account about the credit to
be applied immediately. In case, the new handset has a cost higher than
the current one, the extra amount will not be credited. It will remain
on the account.
Please reply back to us after the launch of HTC Touch Pro I will place
an order of HTC Touch Pro and return kit for you.

If there is anything else, I can do to make things easier for you,
please feel free to let me know.

Sincerely,
XXXX
Customer Service Specialist
Sprint

What should I do? should I just get a different phone and exchange it after the fact? I'm thinking I should get the Treo 800W and then exchange it. Or, should I just ask for an extension??? I was in the process of asking for an extension, but I thought I'd ask people here first. Maybe somebody has some experience.
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Old 10-21-2008, 08:40 AM
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Re: I activated my phone the 1st of the month. Options?

Do not be hopeful, that's for sure.

The same thing happened with my Mogul trying to trade for Touch. They told me I was "within the 30-day period" (but it was a replacement handset), but when I went to actually switch it out, they were like "wtf m8? You can't exchange an exchanged phone for this."
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Old 10-21-2008, 10:47 AM
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Re: I activated my phone the 1st of the month. Options?

Quote:
Originally Posted by Cicatrize View Post
Do not be hopeful, that's for sure.

The same thing happened with my Mogul trying to trade for Touch. They told me I was "within the 30-day period" (but it was a replacement handset), but when I went to actually switch it out, they were like "wtf m8? You can't exchange an exchanged phone for this."
When was this?
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Old 10-21-2008, 06:08 PM
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Re: I activated my phone the 1st of the month. Options?

I emailed them. They said Just order the phone and they will take care of me with a return kit when it is released. If they hold up their end of the bargain, I will be really impressed.
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Old 10-21-2008, 07:18 PM
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Re: I activated my phone the 1st of the month. Options?

Quote:
Originally Posted by 1999TL View Post
I emailed them. They said Just order the phone and they will take care of me with a return kit when it is released. If they hold up their end of the bargain, I will be really impressed.
who are you ordering from?
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Old 10-21-2008, 07:26 PM
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Re: I activated my phone the 1st of the month. Options?

E care send email them when the Pro is released. So I guess them.
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Old 10-21-2008, 07:33 PM
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Re: I activated my phone the 1st of the month. Options?

I would go ahead and order the return kit asap , so that you have it on your person , and hold on to it If the touch Pro comes out before you can send your phone in immediately . It will usually be a 2 to 3 business day before you even receive the kit. this will expedite the matter a bit
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Old 10-21-2008, 07:49 PM
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Re: I activated my phone the 1st of the month. Options?

she said wait till the phone launches. Then, she will order the phone and the return kit for me. I will receive both at the same time. I'll just follow instructions.

Dear Mr. xxx,

Thank you for your reply.

I understand that the 30-Day Risk-Free Guarantee period will be over
when the HTC Touch Pro will be available. However , as we have informed
you please reply back to us when the HTC Touch Pro will be launched I
will order the new handset and a return kit for you.

At the time of order of the new handset, the total charge of the new
handset will be billed to the account. Be assured this charge will be
automatically credited back as soon the returned handset is received
back. I have also put a detailed note on the account about the credit to
be applied immediately. In case, the new handset has a cost higher than
the current one, the extra amount will not be credited. It will remain
on the account.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
xxx
Customer Service Specialist
Sprint

Original Message Follows:
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Old 10-21-2008, 07:51 PM
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Re: I activated my phone the 1st of the month. Options?

Ok . Just helping out with the shipping time .
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